kR
khutso R
1 reviews | Active since Apr 2022
11 Dec 2022, 15:33
Blue label connect is a ****
I currently have a cellphone contract with blue label and yoh their service is bad. I get paid on the 15th and I told them to debit on the 15th instead of 25th and it's been a year now that request has never been honoured,I am currently paying arrears of R314 +R104 every month on the 15th but my monthly installment of R349 is not being debited on the 15th. After so many emails and attempts to change the debit date I still on this day struggle to get it done..they enjoy calling me every month harrassing me for being in arrears of which im paying monthly.thats so unfair
Helpful (0)
Replies (5)0
Replies (5)
Blue Label Connect's replyOfficial
12 Dec 2022, 13:46Good Day Mr. Ralephata kindly note as per our billing system it shows that your debit date has been changed to the 15th of each month. If we have attempted to debit on the 25th kindly email your bank statements showing those debits so we can escalate this with our accounts department. We sincerely apologize for any inconvenience caused.
Thank you
Kind Regards
Sam
Thank you
Kind Regards
Sam
Blue Label Connect's reply12 Dec 2022, 13:46
Official
Good Day Mr. Ralephata kindly note as per our billing system it shows that your debit date has been changed to the 15th of each month. If we have attempted to debit on the 25th kindly email your bank statements showing those debits so we can escalate this with our accounts department. We sincerely apologize for any inconvenience caused.
Thank you
Kind Regards
Sam
Thank you
Kind Regards
Sam
kR
khutso R's updateReviewer Update
14 Dec 2022, 14:23Hi Sam.
I like the way you are explaining everything but that's not true because if it was true I would not be getting calls everyday about missed payments like I just did now and the consultant hanged up on me while I was explaining what's happening.
Please send me a settlement quote,I want to cancel this nonsense,you are so unprofessional guys.
I can't ask the same thing everytime for almost a year.
You can debit arrears on the 15th but not my installment meaning that you guys are enjoying me being in arrears.
I want to cancel this nonsense,it's so unprofessional before I take it any further.i want out.your call centre numbers are not even going through
I like the way you are explaining everything but that's not true because if it was true I would not be getting calls everyday about missed payments like I just did now and the consultant hanged up on me while I was explaining what's happening.
Please send me a settlement quote,I want to cancel this nonsense,you are so unprofessional guys.
I can't ask the same thing everytime for almost a year.
You can debit arrears on the 15th but not my installment meaning that you guys are enjoying me being in arrears.
I want to cancel this nonsense,it's so unprofessional before I take it any further.i want out.your call centre numbers are not even going through
kR
khutso R's update14 Dec 2022, 14:23
Reviewer Update
Hi Sam.
I like the way you are explaining everything but that's not true because if it was true I would not be getting calls everyday about missed payments like I just did now and the consultant hanged up on me while I was explaining what's happening.
Please send me a settlement quote,I want to cancel this nonsense,you are so unprofessional guys.
I can't ask the same thing everytime for almost a year.
You can debit arrears on the 15th but not my installment meaning that you guys are enjoying me being in arrears.
I want to cancel this nonsense,it's so unprofessional before I take it any further.i want out.your call centre numbers are not even going through
I like the way you are explaining everything but that's not true because if it was true I would not be getting calls everyday about missed payments like I just did now and the consultant hanged up on me while I was explaining what's happening.
Please send me a settlement quote,I want to cancel this nonsense,you are so unprofessional guys.
I can't ask the same thing everytime for almost a year.
You can debit arrears on the 15th but not my installment meaning that you guys are enjoying me being in arrears.
I want to cancel this nonsense,it's so unprofessional before I take it any further.i want out.your call centre numbers are not even going through
Blue Label Connect's replyOfficial
15 Dec 2022, 12:51Good Day Good Day Mr. Ralephata
Kindly note that as per our collections department you have stopped your arrears payment arrangements for the amount of R104.72 debit date on the 15th of each month and they have rescheduled payment arrangements again. The only debit for the 25th was on the 2021.12.25. If you have debits showing otherwise and not for the intended date of the 15th on your account, please provide your bank statement as requested before in order for us to escalate this with our collections department
Kindly note a settlement letter has been requested from our accounts department and will be emailed through to you soon
Thank you
Kind Regards
Sam
Kindly note that as per our collections department you have stopped your arrears payment arrangements for the amount of R104.72 debit date on the 15th of each month and they have rescheduled payment arrangements again. The only debit for the 25th was on the 2021.12.25. If you have debits showing otherwise and not for the intended date of the 15th on your account, please provide your bank statement as requested before in order for us to escalate this with our collections department
Kindly note a settlement letter has been requested from our accounts department and will be emailed through to you soon
Thank you
Kind Regards
Sam
Blue Label Connect's reply15 Dec 2022, 12:51
Official
Good Day Good Day Mr. Ralephata
Kindly note that as per our collections department you have stopped your arrears payment arrangements for the amount of R104.72 debit date on the 15th of each month and they have rescheduled payment arrangements again. The only debit for the 25th was on the 2021.12.25. If you have debits showing otherwise and not for the intended date of the 15th on your account, please provide your bank statement as requested before in order for us to escalate this with our collections department
Kindly note a settlement letter has been requested from our accounts department and will be emailed through to you soon
Thank you
Kind Regards
Sam
Kindly note that as per our collections department you have stopped your arrears payment arrangements for the amount of R104.72 debit date on the 15th of each month and they have rescheduled payment arrangements again. The only debit for the 25th was on the 2021.12.25. If you have debits showing otherwise and not for the intended date of the 15th on your account, please provide your bank statement as requested before in order for us to escalate this with our collections department
Kindly note a settlement letter has been requested from our accounts department and will be emailed through to you soon
Thank you
Kind Regards
Sam
kR
khutso R's updateReviewer Update
17 Jan 2023, 16:21Hi sam. I'm back again.
You guys debited 104 + 314 once again on the 15th.
I requested that you guys stop doing that and it still continues.
I asked for a settlement statement and that was more than a month ago and still no reply
You guys debited 104 + 314 once again on the 15th.
I requested that you guys stop doing that and it still continues.
I asked for a settlement statement and that was more than a month ago and still no reply
kR
khutso R's update17 Jan 2023, 16:21
Reviewer Update
Hi sam. I'm back again.
You guys debited 104 + 314 once again on the 15th.
I requested that you guys stop doing that and it still continues.
I asked for a settlement statement and that was more than a month ago and still no reply
You guys debited 104 + 314 once again on the 15th.
I requested that you guys stop doing that and it still continues.
I asked for a settlement statement and that was more than a month ago and still no reply
Blue Label Connect's replyOfficial
18 Jan 2023, 08:38Good day Mr. Ralephata
Kindly note that your account statement and settlement letter has been emailed to you as per your request. We sincerely apologize for the delayed response as our Finance Department was closed during the December season.
Thank you.
Kind Regards
Sam
Kindly note that your account statement and settlement letter has been emailed to you as per your request. We sincerely apologize for the delayed response as our Finance Department was closed during the December season.
Thank you.
Kind Regards
Sam
Blue Label Connect's reply18 Jan 2023, 08:38
Official
Good day Mr. Ralephata
Kindly note that your account statement and settlement letter has been emailed to you as per your request. We sincerely apologize for the delayed response as our Finance Department was closed during the December season.
Thank you.
Kind Regards
Sam
Kindly note that your account statement and settlement letter has been emailed to you as per your request. We sincerely apologize for the delayed response as our Finance Department was closed during the December season.
Thank you.
Kind Regards
Sam