BM
Bianca M
1 reviews | Active since Oct 2023
10 Oct 2023, 11:37
BLUE LABEL CONNECT IS A ****
I have been trying to call them but no contact number is working as all has just stopped working and no longer exist. They debited my account twice without my permission, they said I was one month behind and I was not, they listed me as now in arrears on my credit profile, and when I emailed them my bank statement no one ever responded to me. THE WORST CUSTOMER SERVICE EVER PLEASE BE CAREFUL THIS COMPANY IS A **** AND SHOULD BE SHUT DOWN. I want my one-month money back and a number that actually works when you call but they ignore you because they ***** your money and then just debit your account like they want, this is not fair or right.
Helpful (0)
Replies (3)0
Replies (3)
Blue Label Connect's replyOfficial
11 Oct 2023, 09:26Good day Miss Bianca
Thank you for your Hello Peter query.
Please note that we have sent you an email with our escalation process that will help you resolve your query as soon as possible.
Your cooperation on the email will be highly appreciated.
Kind regards
Thembinkosi
Thank you for your Hello Peter query.
Please note that we have sent you an email with our escalation process that will help you resolve your query as soon as possible.
Your cooperation on the email will be highly appreciated.
Kind regards
Thembinkosi
Blue Label Connect's reply11 Oct 2023, 09:26
Official
Good day Miss Bianca
Thank you for your Hello Peter query.
Please note that we have sent you an email with our escalation process that will help you resolve your query as soon as possible.
Your cooperation on the email will be highly appreciated.
Kind regards
Thembinkosi
Thank you for your Hello Peter query.
Please note that we have sent you an email with our escalation process that will help you resolve your query as soon as possible.
Your cooperation on the email will be highly appreciated.
Kind regards
Thembinkosi
BM
Bianca M's updateReviewer Update
11 Oct 2023, 10:14 BLUE LABEL CONNECT, your email is just lies and no one ever follows up with you. The platform you are using as a front to pretend you actually doing what is required from you and you have not. The number you provided to contact you does not work at all your number no longer exists and this is why I say you are all ****mers. The team I have to email never replies at all, they don't care. All you do is take my money, then double debit without my permission, which is *****ing, and then mess up my credit profile and say I am in areas. UNACCEPTABLE!!!!!
BM
Bianca M's update11 Oct 2023, 10:14
Reviewer Update
BLUE LABEL CONNECT, your email is just lies and no one ever follows up with you. The platform you are using as a front to pretend you actually doing what is required from you and you have not. The number you provided to contact you does not work at all your number no longer exists and this is why I say you are all ****mers. The team I have to email never replies at all, they don't care. All you do is take my money, then double debit without my permission, which is *****ing, and then mess up my credit profile and say I am in areas. UNACCEPTABLE!!!!!
Blue Label Connect's replyOfficial
12 Oct 2023, 12:44Good day Miss Bianca
Please note that we can only assist you with network related queries such as sim swaps, blacklisting, PIN & PUK etc. on social media platforms such as Hello Peter.
Any billing or account related queries are to be escalated to the relevant department which we have provided you with the contact details for.
We apologize on the behalf of the accounts department if it seems that we do not care for our customers as Blue Label Connect, however, we do not have access to your account to assist you with account-related queries.
We have identified the lack of responsiveness from the accounts department, and it is currently being investigated and will be dealt with accordingly.
Thank you for understanding.
Thembinkosi
Please note that we can only assist you with network related queries such as sim swaps, blacklisting, PIN & PUK etc. on social media platforms such as Hello Peter.
Any billing or account related queries are to be escalated to the relevant department which we have provided you with the contact details for.
We apologize on the behalf of the accounts department if it seems that we do not care for our customers as Blue Label Connect, however, we do not have access to your account to assist you with account-related queries.
We have identified the lack of responsiveness from the accounts department, and it is currently being investigated and will be dealt with accordingly.
Thank you for understanding.
Thembinkosi
Blue Label Connect's reply12 Oct 2023, 12:44
Official
Good day Miss Bianca
Please note that we can only assist you with network related queries such as sim swaps, blacklisting, PIN & PUK etc. on social media platforms such as Hello Peter.
Any billing or account related queries are to be escalated to the relevant department which we have provided you with the contact details for.
We apologize on the behalf of the accounts department if it seems that we do not care for our customers as Blue Label Connect, however, we do not have access to your account to assist you with account-related queries.
We have identified the lack of responsiveness from the accounts department, and it is currently being investigated and will be dealt with accordingly.
Thank you for understanding.
Thembinkosi
Please note that we can only assist you with network related queries such as sim swaps, blacklisting, PIN & PUK etc. on social media platforms such as Hello Peter.
Any billing or account related queries are to be escalated to the relevant department which we have provided you with the contact details for.
We apologize on the behalf of the accounts department if it seems that we do not care for our customers as Blue Label Connect, however, we do not have access to your account to assist you with account-related queries.
We have identified the lack of responsiveness from the accounts department, and it is currently being investigated and will be dealt with accordingly.
Thank you for understanding.
Thembinkosi