RM
Ratanang M

1 reviews | Active since Nov 2019

21 Feb 2024, 17:25

Blue Label connect *****ing my money

I received a call being told that I can buy a phone for a specific amount of money I was told the model of the phone but when I got it, it wasn't the model they spoke about so I told them to take it back and I don't want a phone anymore, they came and took it back but every month they keep deducting money from my account saying I am paying for a phone (a phone that I sent back to them) this is not the first time they do this I complained about this and they gave me my money back now recently I saw a deduction and it is Blue Label Connect again taking my money for a phone that I don't have and I am not willing to cancel my bank account because of Blue Label Connect.

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Replies (3)
Blue Label Connect
Blue Label Connect's reply27 Feb 2024, 08:50
Official
Good day,

Thank you for contacting blue label connect, and we apologize for the inconvenience.
Please note that we have escalated this issue to be investigated and feedback will be provided to you on your email address.
Kindly look out for our email as we may need your latest bank statement to verify the debits and we apologize for the inconvenience this has caused to you.
Regards,Nkundele 
RM
Ratanang M's update12 Mar 2024, 13:08
Reviewer Update
Is more than 12 days still waiting for your email, the only think I get everyday is a call from your collection department. This thing is frustrating me because I know come the 15th money will be debited from my account.
Blue Label Connect
Blue Label Connect's reply25 Mar 2024, 09:04
Official
Good day Mr Ratanang,

Please confirm if Blue label has stopped deducting from your account for us to assist you further.

We really apologize for the inconvenience.

Kind regards,
Nkundele