Blue Label Connect Inconsistency

My phone was ****** on 4 February 2025, I called Blue Label Connect on 05 February 2025 to do my swiswap since Vodacom told me that my number is under Blue Label contract and after calling Blue Label I was asked to wait for 72hrs. Following up on Monday 10 February 2025 Blue Label consultant who was assisting me at that time (2025/02/05) did not put or activate swimswap which led to another consultant to assist me (2025/02/05) and I have to wait another 72hrs. Today 13 February 2025 while I was following up I received the news that my number is now under Vodacom prepaid. So now being taken from one store to another, one consultant to another, I received an authorization letter from Blue Label for me to be able to do a swim swap with Vodacom. Vodacom maintains their words that even if I receive a x100 authorization letter if on their system it says I am still under Blue Label, it is unfortunate there is nothing they can do, my swimswap needs to be done by Blue label as per Vodacom.

In this case I do not understand why Blue Label does not assist as the number was under them the time I CALLED