AJ
Asanda J
1 reviews | Active since Nov 2014
29 Sept 2025, 09:13
Blue Label CONNECT I WANT MY REFUND
Blue Label Connect does not deserve a star. You have sent your courier by the name of Wesley Letsoalo to collect the A15 Samsung, and I get a receipt that the phone was collected and Wesley Letsoalo confirmed collection of the phone on the system and on your CourierIT receipt the person signs as Khaya Glen. And now you are telling me that you are waiting for the manufacturer to confirm receipt. I am waiting for you Blue Label Connect to process my refund to my Game account...NOW THAT YOU HAVE COLLECTED YOUR PHONE I WANT MY REFUND
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Replies (4)
Blue Label Connect's replyOfficial
30 Sept 2025, 08:23Good day,
Thank you for reaching out and bringing the matter to our attention, we would like to apologize for the inconvenience caused to you. Kindly note that we are currently reviewing your query and will provide you with feedback promptly. Kindly note that you should receive an update of your query via email address.
Once again, we apologize for the inconvenience caused.
Kind Regards
BLC Customer Care Team
Thank you for reaching out and bringing the matter to our attention, we would like to apologize for the inconvenience caused to you. Kindly note that we are currently reviewing your query and will provide you with feedback promptly. Kindly note that you should receive an update of your query via email address.
Once again, we apologize for the inconvenience caused.
Kind Regards
BLC Customer Care Team
Blue Label Connect's reply30 Sept 2025, 08:23
Official
Good day,
Thank you for reaching out and bringing the matter to our attention, we would like to apologize for the inconvenience caused to you. Kindly note that we are currently reviewing your query and will provide you with feedback promptly. Kindly note that you should receive an update of your query via email address.
Once again, we apologize for the inconvenience caused.
Kind Regards
BLC Customer Care Team
Thank you for reaching out and bringing the matter to our attention, we would like to apologize for the inconvenience caused to you. Kindly note that we are currently reviewing your query and will provide you with feedback promptly. Kindly note that you should receive an update of your query via email address.
Once again, we apologize for the inconvenience caused.
Kind Regards
BLC Customer Care Team
AJ
Asanda J's updateReviewer Update
30 Sept 2025, 09:28This is a screenshot I took after the phone was collected.
Proof of A15 collected.jpg 45.22 KB
Proof of A15 collected.jpg 45.22 KB
AJ
Asanda J's update30 Sept 2025, 09:28
Reviewer Update
This is a screenshot I took after the phone was collected.
Proof of A15 collected.jpg 45.22 KB
Proof of A15 collected.jpg 45.22 KB
AJ
Asanda J's updateReviewer Update
30 Sept 2025, 09:39Wesley Letsoalo from your COURIERIT collected the phone, but signed as Khaya Glen. And confirmed that he has received the A15 Samsung phone. 16/09/2025 at 10:48
AJ
Asanda J's update30 Sept 2025, 09:39
Reviewer Update
Wesley Letsoalo from your COURIERIT collected the phone, but signed as Khaya Glen. And confirmed that he has received the A15 Samsung phone. 16/09/2025 at 10:48
Blue Label Connect's replyOfficial
01 Oct 2025, 09:27Good day,
Thank you for reaching out and bringing the matter to our attention, we apologize for any inconvenience caused to you. Kindly note that we have reviewed your query and are happy to say that we have provided you with feedback via your email address.
Once again, we apologize as we do not strive in providing poor customer service to our clients.
Kind regards
BLC Customer Service Team
Thank you for reaching out and bringing the matter to our attention, we apologize for any inconvenience caused to you. Kindly note that we have reviewed your query and are happy to say that we have provided you with feedback via your email address.
Once again, we apologize as we do not strive in providing poor customer service to our clients.
Kind regards
BLC Customer Service Team
Blue Label Connect's reply01 Oct 2025, 09:27
Official
Good day,
Thank you for reaching out and bringing the matter to our attention, we apologize for any inconvenience caused to you. Kindly note that we have reviewed your query and are happy to say that we have provided you with feedback via your email address.
Once again, we apologize as we do not strive in providing poor customer service to our clients.
Kind regards
BLC Customer Service Team
Thank you for reaching out and bringing the matter to our attention, we apologize for any inconvenience caused to you. Kindly note that we have reviewed your query and are happy to say that we have provided you with feedback via your email address.
Once again, we apologize as we do not strive in providing poor customer service to our clients.
Kind regards
BLC Customer Service Team