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1 reviews | Active since Sept 2012

03 Jul 2024, 01:09

BLUE LABEL CONNECT EXPIRED PROMOTION 20KEEP ME LOCKED IN

After my review posted a few days ago. I would appreciate to thank HELLOPETER for the platform to assist people. Also for the prompt email to inform me that there was a tiny spark of light.

I cannot help but wonder, Blue Label Connect, were quick to respond here on site. Was that just so people could read their great rapport.? NO ONE has yet contacted me. With all due respect, after messing me around for a year, which adds up in cost and not to mention my time. I gave it a rest, as i mentioned for a year +. An apology was extended as polite routine. None of this is execution to the problem and cause. I am still in the same situation. There is no need to Investigate, wasting more time. Blue Label Connect simply have to deal with me directly via email. This way I could submit them all the necessary information to prove the point. I could submit the document which holds all the necessary information. Blue Label Connect is liable here not Vodacom. I am keen to receive what in fact is mine, to bring an end to this relentless saga. For a year, my number/ sim card was app**** for to be removed from their system every month. Every month the period I had to wait before I could have the number migrated. This started with 3 hours, 48 hours, 3 days, 7 days etc.... The time is Now!!!

Blue Label Connect Top Up ( The word CONTRACT) IS WHAT the last person I spoke to at Blue ;Label Connect told me, is why they do not get it cancelled, because it is label connect (under the label }contract. NOT THE CLIENTS PROBLEM. Contract started 27-08-2019 ended 26-08-2021 Remember this was a promotion that was added/ included in phone packages, without it being advertised or visible to the buyer. Neither a warning attached which stipulated, we are using the device to promote / advertise Blue Label Connect. The client will be stuck with a contract issue at the end of promotion. This matter needs to be resolved ASAP, please, the time is NOW! The absolute least you could offer.

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Replies (1)
Blue Label Connect
Blue Label Connect's reply09 Jul 2024, 15:29
Official
Good day Miss Vivaliano

We apologize for the inconvenience caused.

Please note that as per our system, your cell number was converted back to prepaid. (As per the attached screenshot of your numbers status with us)



Therefore, we no longer have authority over your number.

Kind regards

Thembinkosi