1 reviews | Active since Apr 2023
Blue Label Connect /Edgars airtime subscription deducted without my knowledge
Blue Label Connect charged my Edgars account with R55 airtime subscription since March 2014 until June 2021 and I never received this airtime. I called the call center in January 2021 to cancel and refund me the money they deducted from my Edgars account. They only cancelled this subscription in June 2021 and never refunded my account as promised. I have about 17 emails I send to Blue Label Connect requesting the refund to no avail. Even requesting proof of when I approved or requested for this service they couldnt provide it or proof that I ever received this airtime from them This year Feb I received a response from Mohamed Jamaludien that they will process my refund request anout 2weeks ago i received EDRF-*** to my surprise they only refunded me ±R600. Upon enquiring this with Mohamed he rep**** informing me that no further refund is due. and provided me with proof of enrollment via sms which I am sure of I never approved. Blue Label Connect is *********** with refunding my money but when the had to deduct money they done it correctly for 7years without fail. Now that they have to refund me that have have a lot of stories its 2years now struggling with this matter. I suspect ***** and they covering this up. why did they refund me only the R600 and refuse to pay the rest.
eliezer
We sincerely apologise for any inconvenience caused.
Kindly note that the refund of R600 is a refund that was requested in 2021. Upon investigation, we checked the statements, and it did not reflect, hence, we resubmitted that refund in April 2023. No further billings occurred from cancellation date to now.
Thank you
Kind Regards
Sam
We sincerely apologise for any inconvenience caused.
Kindly note that the refund of R600 is a refund that was requested in 2021. Upon investigation, we checked the statements, and it did not reflect, hence, we resubmitted that refund in April 2023. No further billings occurred from cancellation date to now.
Thank you
Kind Regards
Sam
Right after your reply in April I received a message from Mohamed Jamaludien, informing me that no further refund is due as proof of enrolment has been provided. in all the emails I have send requesting proof that I subscribed to the said subscription BLUELABEL could never provide it to me until April 2023. My question to you is if you subscribe for a product that you never received should you not be fully reimbursed? I suspect ***** here and no one is taking responsibility for it. you refunded me R600 2years after my request in 2021. please resolve this matter. You deducted R55 for 83months with interest that I was liable for and you only refunded me R600 does this make sense? This is either theft or ***** imagine taking and receiving my money for free not even giving me R1 airtime for 83 months, when I complain I am being send from pillar to post. In your own words I requested a refund in 2021 that you as Bluelabel refunded in 2023 isn't that pathetic for such a big company to take 2years to help me and yet the matter is still not fully resolved.
Right after your reply in April I received a message from Mohamed Jamaludien, informing me that no further refund is due as proof of enrolment has been provided. in all the emails I have send requesting proof that I subscribed to the said subscription BLUELABEL could never provide it to me until April 2023. My question to you is if you subscribe for a product that you never received should you not be fully reimbursed? I suspect ***** here and no one is taking responsibility for it. you refunded me R600 2years after my request in 2021. please resolve this matter. You deducted R55 for 83months with interest that I was liable for and you only refunded me R600 does this make sense? This is either theft or ***** imagine taking and receiving my money for free not even giving me R1 airtime for 83 months, when I complain I am being send from pillar to post. In your own words I requested a refund in 2021 that you as Bluelabel refunded in 2023 isn't that pathetic for such a big company to take 2years to help me and yet the matter is still not fully resolved.