Blue Label Connect DRESS YOUR TECH VOUCHER Subscription

Good Day

Am not happy with Blue Label Connect at all. I went on my Game app in December and noticed that Blue label has been taking R179 monthly from my card and I called Game trying to understand. I was told I have a subscription with Blue Label Connect whom I then called. I asked them to cancel the subscription and please investigate what happened. I had to call in to get an update each time until I was sent an email saying they are unable to refund me because I did agree to the subscription. I asked for the proof and was told someone was going to call me with the recording. I just got a call not so long ago and some lady made me listen to the recording which was not even clear, I asked the lady to send me the recording so I can listen to it because it is not. I was told that they are unable to do so and I asked the lady to replay the recording again and I did not hear any agreement between me and this agent regarding the subscription. This is ****ming on another level and am not happy at all. I I also don't even remember getting the so called monthly vouchers.