Blue Label Connect Double Deducting Client Accounts

Blue Label Connect misinforms clients and double deducts debit orders from clients. When asking for a refund and why they are double deducting, they cannot explain it, and you are also told that they will only be able to refund within 7 working days. This is unacceptable. They have been deducting debit orders from two bank accounts for the same contract for 3 consecutive months because they told me the debit order did not go through. I have however confirmed with my bank, that they did receive their payments every single month without fail since inception of this contract. I am expecting a full refund of the unauthorised payments in my account within the next hour. Not 7 days. If I did not pick up on this double deduction, they would have kept on deducting money from two bank accounts until the contract expired. When contacting them they told me it was a system error. I do not care about their system error. They need to fix this, this is not acceptable at all.