EL
Elize L
1 reviews | Active since Jul 2022
02 Jun 2026, 15:25
BLUE LABEL CONNECT DISHONESTY!!
Since the last update, Blue label connect has now confirmed in writing mind you, that they listened to the call and they will cancell the conttract, arrange collection of device and update itc.,ONLY to come back after confirming i was mislead. 1 day later Veronica called to speak to me, just to inform me, since i did not cancell during the cooling off period they will NOW take this as a normal cancelltion. The issue was never i am cancelling because i dont like the device, the issue is, i cannot use the device. I will NEVER EVER use them again, they are *****. I sent the first of 10 mails 7 days after the "cooling of period" they responded only 19days afterr my first mail
Helpful (0)
Replies (2)0
Replies (2)
Blue Label Connect's replyOfficial
04 Jun 2026, 11:21Good day,
As per our telephonic conversation held today, thank you for reaching out and bringing the matter to our attention.
Kindly note that we are currently reviewing your query and have escalated your query for accurate feedback once received we will provide you with feedback promptly.
Regards
Tshepang
As per our telephonic conversation held today, thank you for reaching out and bringing the matter to our attention.
Kindly note that we are currently reviewing your query and have escalated your query for accurate feedback once received we will provide you with feedback promptly.
Regards
Tshepang
Blue Label Connect's reply04 Jun 2026, 11:21
Official
Good day,
As per our telephonic conversation held today, thank you for reaching out and bringing the matter to our attention.
Kindly note that we are currently reviewing your query and have escalated your query for accurate feedback once received we will provide you with feedback promptly.
Regards
Tshepang
As per our telephonic conversation held today, thank you for reaching out and bringing the matter to our attention.
Kindly note that we are currently reviewing your query and have escalated your query for accurate feedback once received we will provide you with feedback promptly.
Regards
Tshepang
Blue Label Connect's replyOfficial
05 Jun 2026, 12:31Good day,
Thank you for bringing this matter to our attention.
Following an investigation into your query, we have reviewed the details of your account and the concerns raised regarding the device purchased.
While we acknowledge your concerns, our records indicate that the matter was reported outside of the applicable 7-day cooling-off period. In accordance with the terms and conditions of the agreement, cancellation requests received after the cooling-off period are subject to the standard cancellation process and any applicable cancellation charges.
We have sent a detailed breakdown of the investigation via email to your email address, please note if you require any further assistance feel free to contact us.
Regards,Tshepang
Thank you for bringing this matter to our attention.
Following an investigation into your query, we have reviewed the details of your account and the concerns raised regarding the device purchased.
While we acknowledge your concerns, our records indicate that the matter was reported outside of the applicable 7-day cooling-off period. In accordance with the terms and conditions of the agreement, cancellation requests received after the cooling-off period are subject to the standard cancellation process and any applicable cancellation charges.
We have sent a detailed breakdown of the investigation via email to your email address, please note if you require any further assistance feel free to contact us.
Regards,Tshepang
Blue Label Connect's reply05 Jun 2026, 12:31
Official
Good day,
Thank you for bringing this matter to our attention.
Following an investigation into your query, we have reviewed the details of your account and the concerns raised regarding the device purchased.
While we acknowledge your concerns, our records indicate that the matter was reported outside of the applicable 7-day cooling-off period. In accordance with the terms and conditions of the agreement, cancellation requests received after the cooling-off period are subject to the standard cancellation process and any applicable cancellation charges.
We have sent a detailed breakdown of the investigation via email to your email address, please note if you require any further assistance feel free to contact us.
Regards,Tshepang
Thank you for bringing this matter to our attention.
Following an investigation into your query, we have reviewed the details of your account and the concerns raised regarding the device purchased.
While we acknowledge your concerns, our records indicate that the matter was reported outside of the applicable 7-day cooling-off period. In accordance with the terms and conditions of the agreement, cancellation requests received after the cooling-off period are subject to the standard cancellation process and any applicable cancellation charges.
We have sent a detailed breakdown of the investigation via email to your email address, please note if you require any further assistance feel free to contact us.
Regards,Tshepang