Blue label connect disappointed/angry customer

I called Blue label on the 5th June as my sim card stopped working over the weekend, I was told my contract was cancelled and I should call Vodacom, Vodacom said I'm still under Blue label, I called them back to explain to them that I still reflect as a blue label customer. I was told I needed to do a sim swap, I bought the sim and I was told about the 72hrs waiting period, I Then Called Friday the 9th June and I was told the sim card is still not active. I should wait another 48hrs, Monday 12th June I called again, I was told they will migrate my number to Vodacom and the matter will be escalated further. I called Blue label today as the number I'm querying about it my main number and its the 2nd week that its not working, I was told there's NOTHING ON THE SYSTEM. I should start the process and wait 72HR again, what I need is my number back that is it. 2 weeks maybe more now just for a sim swap. very disappointed indeed.