Blue Label Connect charge on Edgars Store Account

I have been charged every month for a Blue Label Connect subscription on my Edgars Store Account, I never signed a contract with Blue Label so I am stumped on how they received my information from Edgars for this monthly charge to take place. I logged a call with Blue Label Connect on 06 May 2025, they responded saying that they had to do an investigation to see whether they had a signed agreement from me which would take 30 working days. The contract has since been cancelled which indicates to me that there was never any authorisation given for this charge. Now 3 months later after phoning and emailing Blue Label constantly only to be told that they are waiting for the credit to my Edgars Account to be authorized and that a follow up email will be sent to their relevant department, STILL WAITING...I have following up every day for the last month and keep being told the same thing, but nothing happens. I phoned again, 11 August, and was told that they are still investigating the agreement... I am beyond p'd off so if anyone has some advice for me on how to about getting this resolved, please let me know.