Blue Label Connect BAD services

I spoke with an agent on month end of October 2023, she told me I qualify for HTC mobile phone with 4 cameras, on the 7th of November 2023 just after 14:00 I received a package with a courier service, when I open the package only to find that I was **** to, I received HTC Wildfire E Star with 2 cameras not as promised via call received from the agent, so I'm not satisfied with the phone cause I will be paying for the wrong phone instead of HTC with 4 cameras.

HTC Wildfire E Star with low storage capacity and if I have to expand the storage capacity with a memory card I have to take out 1 SIM card, then I received a Cell C SIM card along with the phone, I started making calls on the 14th November 2023 with Cell C SIM card and from the 16th November my outgoing calls were blocked, after several calls at the call centre until today I still can't make calls, I have taken out SIM card and reboot the phone, I have use the SIM card on another phone, I still can't make calls.

I have done several SIM swap request and still today is not processed, since everything is recorded on 29/11/2023 I spoke with Caddy and said I should buy new SIM card and call again, the following day on the 30/11/2023 I spoke with Emerald and advise me call again on Monday if it's not processed, I called again on the 07/12/2023 with Andile/Anele and he said it will be processed after 72 hours and put SIM card on the phone on Tuesday, still isn't working I CAN'T MAKE CALLS but I'm paying my account. BLUE LABEL CONNECT YOUR SERVICES ARE VERY, VERY BAD