Blue Label Connect and RMCS

I have had a Cell C number for over 10 years. I contacted Blue Label Connect on 23 September 2022 to get a swim swop done. The waiting period is 24-72 hours. I have been advised by agents, supervisors and team leaders on over 20 occasions that Cell C is the problem. I have requested to be contacted by any senior manager at Blue Label Connect, but have received none. The managers are always on conference or on holiday. I have approached Cell C on three different occasions to get blank sim cards. I did this but still receive the same feedback that the blank cards are all already RICA. It is clear that the issue lies with Blue Label Connect and RMCS whom are unable to contact the relevant people at Cell C to activate my card.

Disappointed