Blue Label Connect and RCS Pathetic services.

I have an Edgars account and a Cellphone service was charged on my account which i was not aware off. I called Blue Label connect and have logged a incident and received a reference number for the issue together with a logged incident for the refund. This was done on the 19 September and the agent told me that the refund will be done within 7 to 14 working days. I have called several times and each time i was told that the refund was not action and was escalated. I called several times to speak to management and i was told i would get a call back. I never get a call back and when i do call the call centre back i am told they busy or they have left for the day. I managed to get one of the managements name that is all and could not get his direct email or contact number to deal with him directly. It seems to be going in circles and now my account has been handed over. The refund in in access of my balance and i have informed Edgars and they don't care nevertheless. I am awaiting Bronwyn Jankies from Blue Label Connect to resolve. I am hoping he calls and gets this resolved. This is the worst service from both Edgars (RCS account) to Blue Connect for charging me something i did not authorize.