BLUE LABEL CONNECT

Open letter to Blue label connect

I have no option but to address Blue label connect on this platform because they just don't respond to the queries.

The response from Blue label connect mentioned above and hereunder paraphrased in 1 & 2 incorrect hereunder is more frustrating and irritable if not nonsensical. Blue label connect knows that I have sent all the proof of purchase multiple times to them. See the screeshots confiming that proof of transaction was sent multiple times to Blue Label connect attached herein:

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Their email above says " Kindly note that we have sent you an email requesting for additional information to enable us to assist you promptly. Please check your inbox and respond accordingly."

I must emphasize that i have sent all the documents required as per the proof above which i am also prepared to emal to to hellopeter of course i will cc them if needs be.

I hereby request that the Blue label to read all their previous response including my emails before they could respond.


Hlengiwe, Gudani and BLC Customer Care Team you to are hereby implored to collaborate and refer to the following:

- Emails and proof of transaction sent from ***: ***; *** to *** as per the attached screenshots.

- Gudane you are implored to retract your email please. Your statement in the light of above proof is not only false but also ridiculous. Simple, your statement is pathetic ask your colleague Hlengiwe she was able to trace the proof.

I opted to use this platform because you just don't respond to my emails and Gudani chose to be reckless if not lying in his email whereas his or her colleague Hlengiwe chose to be dismissive.

I opted to use this platform because Blue label connect just don't respond to the customer queries.

Gudane ,Hlengiwe and BLC Customer Care Team read your uncoordinated emails together and tell what the client must do. Don't you think you are frustrating the client.

What is more infuriating is that your Hlengiwe, Gudane and BLC Customer Care Team decided to contradict each other without simple co -ordination. It clear that no investigations were ever carried out. They are thoughtlessly and tactlessly responding just because of this platform. How can in the light of such obvious proof someone respond like Gudane. Again Gudane, in addition RCS has also sent you a proof on 05/07/2025 subsequent to proof that I have sent on 04/07/2025 ask colleague Hlengiwe.For you information Gudanie ,Hlengiwe in her response also appended the email from RCS of which it had a proof of the transaction. I'm compelled to ask Gudane not to respond to queries without guidance of his/her senior as the more I read his/her email I am getting more irritated. Gudane's email is making a mockery out not taking client. My advice to Gudane is if you are not going to investigate don't insult clients with your unfounded response/emails.


Gudane ,Hlengiwe and BLC Customer Care Team you are implored to refer to your emails above and your "paraphrased emails" hereunder and advice what the client must under these contradictory circumstances do. Blue label connect have since opted for conflicting responses as paraphrased hereunder. Had it not been this platform when they were going to respond with their contradictory answers. As it appears each person was responding independently of the other. How possible that a client can receive these contradictory responses from the same company?


In addition to the response from BLC these are some of the ridiculous responses from BLC since I decided to Challege them publicly on this platform to respond to my query.

Yes, I'm exploring other options. It is not a question of R99 it is questions of principles and fair business practice.

1. This irritable response received today on 15/07/2025 at 14:22 form your Gudane.
­Good day,

Hope this email finds you well.

Please be advised that we have received your query on Hello Peter regarding the purchase you made for R99 airtime that you purchased and did not receive token number. Kindly note that we tried to search for the transaction on our side but could not find any records.

Please advise as to which platform you used to purchase and also provide us with your RCS statement showing the billing for further assistance.
Regards
Gudani


2.The Response that was just given in order to get rid of the client - send on 15/07/2025 at 09:19 from your Hlengiwe.

Good day.

Thank you for your email.

Please be advised that we are unable to process a refund on our side, as the purchases in question were made online using the RCS App. Kindly note that we do not support or facilitate transactions via the App. All purchases through our platform are made exclusively via USSD. As such, we recommend that you contact RCS directly regarding your query, as the transactions were completed using their App and fall under their support scope. Should you require any further assistance from our side, please feel free to reach out.

Regards
Hlengiwe | Customer queries | |

| Customer queries | |
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| | Tel: |
| Email: | ***P.O. Box 652261, Benmore, 2010 | | Capital Hill, 6 Benmore Road
| Benmore Gardens, Sandton
| Johannesburg, Gauteng 2010 | |
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| View Disclaimer here |

NO FEEDBACK RECEIVED YET.

WHE WAS THE FEEDBACK SENT?

CAN'T YOU ALSO CONTACT ME TELEPHONICALLY BECAUSE YOUR COSULTANTS WHEN I CALL THEM SEEM TO BE CLUELESS ABOUT THIS ISSUE

Blue label connect

Because you chose NOT TO RESPOND TO MY PRIVATE EMAILS you are kindly implored to respond to this platform. See transaction of 01 JULY and see Blue label next to the transaction then addresses the issue on this platform.
1. PROOF OF THE TRANSACTION B.jpg 18.5 KB