VN
Vani N

1 reviews | Active since Jun 2017

21 Feb 2024, 10:47

Blue Label Connect

I am an Edgars consumer who was billed out of the blue.... no pun intended for something that i did not sign up for. I found items on my statement that read "MOBILE SUBSCRIPTION" in November last year - when I queried this I was given the run around. 7 Mar 2023 MOBILE CONTENT SUBSCRIPTION EDGARS SA ***1621 R59.00 01 Apr 2023 MOBILE CONTENT SUBSCRIPTION EDGARS SA ***1621 R59.00 01 May 2023 MOBILE CONTENT SUBSCRIPTION EDGARS SA ***1621 R59.00 01 Jun 2023 MOBILE CONTENT SUBSCRIPTION EDGARS SA ***1621 R59.00 01 Jul 2023 MOBILE CONTENT SUBSCRIPTION EDGARS SA ***1621 R59.00 01 Aug 2023 MOBILE CONTENT SUBSCRIPTION EDGARS SA ***1621 R59.00 01 Sep 2023 MOBILE CONTENT SUBSCRIPTION EDGARS SA ***1621 R59.00 01 Oct 2023 MOBILE CONTENT SUBSCRIPTION EDGARS SA ***1621 R59.00 01 Nov 2023 MOBILE CONTENT SUBSCRIPTION EDGARS SA ***1621 R59.00 this amounts to R531.00 I have been told that I cannot be refunded this amount because I "agreed" to a telephonic marketing campaign. I requested a copy of the audio and was told that they cannot share this with me. I was then sent a meeting request with Nolo and Blue label Connect to hear the recording on 20.2.24 - i accepted she did not join the call. i email back saying that it is not acceptable to waste a consumers time. I then receive an email response apologizing for not showing up at the "meeting" I get an email from Nolo asking if i am available today. Unsuspecting consumers are being ****med into these marketing campaigns. Consumers please check your statements...check the billing details. The reality is that we as consumers are not prudent when we are spending our hard earned cash on ************ retailers who will never allow you to short pay them or they will hound you with numerous phone calls if I were to short pay my installment . By the same token, I am told that I cannot get a refund for R531.00 that was billed to me without my consent. I have NEVER subscribed to mobile content so I cannot wait to hear this audio that I supposedly agreed to.

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Replies (2)
Blue Label Connect
Blue Label Connect's reply21 Feb 2024, 12:36
Official
Good day Mr/s Naidoo.

We apologize for the inconvenience caused to you.

Kindly provide us with your Edgars account number for us to retrieve information on your enquiry and assist you further.
Kind regards,Nkundele 
Blue Label Connect
Blue Label Connect's reply27 Feb 2024, 08:46
Official
Good morning,

Thank you for the account, we will investigate the matter and provide feedback to you on your email address.

Regards,
Nkundele