Blue Label Connect

Hi I made a payment to my DSTV account using the Makro VAS *120*2008# that clearly states you can pay your DSTV account in this way on the 21st of December 2024. DSTV said they did not receive. I have been calling and emailing Blue Label continuously requesting proof of payment since the 31st of December and to date the problem has not been solved. All you get told is that they will escalate. Today 24/02/025 I purchased 2 x R500.00 worth of electricity and only received the token numbers for one purchase. On calling as to enquire why I was once again told that they would escalate to head office. Nobody can assist you. All they do is escalate. They do not respond to emails. Makro and RCS can also not assist. They put you through to Blue Label that cannot assist.