blue label connect

firstly i have a account with blue label but before this i was accepted a contract was billed and 2 weeks later my hand set arrived then to find the sim card was not activated that took another 4 days the handset itself is not what it should be this is the biggest ******* i have ever used the phone is permanantly freezing ring volumes just do as they please then trying to contact these people is a disaster my final word to them come take your phone and contract and use it yourself i refuse to pay for this ******* and non response from them thank you