Blue Label Connect

Good day, Blue Label Connect is the worst company ever. We've been struggling with a sim swop since the 20th of December 2024. The sim is a Vodacom sim but because when the contract was taken out years ago it was with this piece of **** "Blue Label Connect" company. we went to Vodacom they told us Blue Label Connect should do the sim-swop because the contract was taken out with them, we've been calling them everyday without fail & all their Call Centre agents are unfit it seems like they don't know their work & they cant even speak properly as for Call Centre agents(you seriously need proper training, you getting paid for nothing). We are highly irritated with their level of service. today I spoke to Lisha she dropped the call on, then i called again I spoke Zizipho she also dropped the call on me, i tried calling for the 3rd time I then spoke to Antonia she some how couldn't find any notes on the system, so some how these people are not doing their jobs & then ask for her manager they put you on hold for about 5 minutes only to tell you their manager is busy & that their is only 1 person that can do the sim swops / go on to the history of that specific line. this is one bull **** company & we would appreciate it if they can just do a simple sim swop. My contact details are *** / ***.