Blue Label Connect

The worst mistake ever. Took out a cellphone contract out over the phone April 2024, it took them 5 months to provide me with an active sim card for which I had to pay. I stopped the debit order for them to fix the issue but that didt even help, was merely placed on ITC. I couldn't keep paying for something I wasn't receiving. I referred the matter to the Ombudsman for telecommunications who informed me my complaint is out of their jurisdiction, they referred me to the Consumer Protection Commission I am yet to take my matter there. I agreed to a payment plan with Blue Label Connect, as they advised but kept getting daily calls from 3 different call centre agents about the arrears. I am atemting apply for a homeloan but ITC is a problem. I have paid the arrears and sent proof of payment 3 times already They do not reply to any emails at all, and I still get calls every day from different call center agents. This is a nightmare please do your homework and stay away from these people