nB
nokukhanya B
1 reviews | Active since Jun 2025
14 Jun 2025, 09:40
blue label connect
I have never been so disappointed. I received a contract cellphone with blue label connect last year. Within two months it stopped charging. I returned it and a new phone was provided but still same brand. This year April it stopped charging again. They took it 29 April 2025. Till today i have not recieved feedback. I call every week I'm advised that they will call repairs and findout the feedback but no one ever gets back to me. I advised them i don't want the same brand and was told they cannot change the brand meaning every 2 months i will have no phone but I'm still paying. I feel so helpless cause i cant even cancel this contract.
Helpful (0)
Replies (1)0
Replies (1)
Blue Label Connect's replyOfficial
18 Jun 2025, 10:58Good day,
Thank you for reaching out and sharing your experience. We sincerely apologize for the repeated inconvenience you've encountered with your device and the delay in communication regarding the repair process.
We understand how frustrating it must be to deal with recurring issues and feel as though your concerns are not being resolved. Please be assured that this is not the level of service we aim to provide.
We have escalated your case immediately to our technical to ensure you receive clear and timely feedback. Kindly note that a detailed update has been sent to your email address.
Kind regards
BLC Customer Care Team
Thank you for reaching out and sharing your experience. We sincerely apologize for the repeated inconvenience you've encountered with your device and the delay in communication regarding the repair process.
We understand how frustrating it must be to deal with recurring issues and feel as though your concerns are not being resolved. Please be assured that this is not the level of service we aim to provide.
We have escalated your case immediately to our technical to ensure you receive clear and timely feedback. Kindly note that a detailed update has been sent to your email address.
Kind regards
BLC Customer Care Team
Blue Label Connect's reply18 Jun 2025, 10:58
Official
Good day,
Thank you for reaching out and sharing your experience. We sincerely apologize for the repeated inconvenience you've encountered with your device and the delay in communication regarding the repair process.
We understand how frustrating it must be to deal with recurring issues and feel as though your concerns are not being resolved. Please be assured that this is not the level of service we aim to provide.
We have escalated your case immediately to our technical to ensure you receive clear and timely feedback. Kindly note that a detailed update has been sent to your email address.
Kind regards
BLC Customer Care Team
Thank you for reaching out and sharing your experience. We sincerely apologize for the repeated inconvenience you've encountered with your device and the delay in communication regarding the repair process.
We understand how frustrating it must be to deal with recurring issues and feel as though your concerns are not being resolved. Please be assured that this is not the level of service we aim to provide.
We have escalated your case immediately to our technical to ensure you receive clear and timely feedback. Kindly note that a detailed update has been sent to your email address.
Kind regards
BLC Customer Care Team