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Llewellyn O
1 reviews | Active since Jun 2025
06 Jun 2025, 09:43
Blue label connect *****
I am very unsatisfied with blue label connect, bought a phone from them. They have been taking double payment on the 31 and 1st. When one phone's them they can't assist with your refund and have no explanation why the take a double debt order, secondly they then requested you to pay a cancellation fee to cancel your contract.
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Blue Label Connect's replyOfficial
09 Jun 2025, 12:07Good day Llewellyn,
Thank you for reaching out to us, and we are sorry to hear about the problems you’ve been facing with double payments and the cancellation fee. We can understand your frustration, especially when payments are being taken incorrectly and customer support hasn’t been able to assist you promptly.
This is certainly not the level of service we aim to provide and want to make sure we address your concerns as quickly as possible.
We want to assure you that we take this matter seriously and will work with you to resolve the issue as quickly and fairly as possible.
Thank you for your patience, and I look forward to hearing from you so we can resolve this.
Kind regards
BLC Customer Care Team
Thank you for reaching out to us, and we are sorry to hear about the problems you’ve been facing with double payments and the cancellation fee. We can understand your frustration, especially when payments are being taken incorrectly and customer support hasn’t been able to assist you promptly.
This is certainly not the level of service we aim to provide and want to make sure we address your concerns as quickly as possible.
We want to assure you that we take this matter seriously and will work with you to resolve the issue as quickly and fairly as possible.
Thank you for your patience, and I look forward to hearing from you so we can resolve this.
Kind regards
BLC Customer Care Team
Blue Label Connect's reply09 Jun 2025, 12:07
Official
Good day Llewellyn,
Thank you for reaching out to us, and we are sorry to hear about the problems you’ve been facing with double payments and the cancellation fee. We can understand your frustration, especially when payments are being taken incorrectly and customer support hasn’t been able to assist you promptly.
This is certainly not the level of service we aim to provide and want to make sure we address your concerns as quickly as possible.
We want to assure you that we take this matter seriously and will work with you to resolve the issue as quickly and fairly as possible.
Thank you for your patience, and I look forward to hearing from you so we can resolve this.
Kind regards
BLC Customer Care Team
Thank you for reaching out to us, and we are sorry to hear about the problems you’ve been facing with double payments and the cancellation fee. We can understand your frustration, especially when payments are being taken incorrectly and customer support hasn’t been able to assist you promptly.
This is certainly not the level of service we aim to provide and want to make sure we address your concerns as quickly as possible.
We want to assure you that we take this matter seriously and will work with you to resolve the issue as quickly and fairly as possible.
Thank you for your patience, and I look forward to hearing from you so we can resolve this.
Kind regards
BLC Customer Care Team