DK
Deo K
1 reviews | Active since Apr 2023
26 Apr 2023, 11:40
Blue label bad experience
I took a phone contract with blue label for 24months and my phone was not working properly so I called and they arranged for the driver to collect, it was collected on the 11/01/2023 and on the 15/01/2023 was my last payment for contract to expire.Since I haven't received any communication,it actual fact I was the one calling to check how far.On the 30/03/2023 I received a call that I must pay 2700 for repairs or R170 for diagnosis and I must make it quick.Till to date I don't have phone that I paid for 24months .
Helpful (0)
Replies (10)0
Replies (10)
Blue Label Connect's replyOfficial
26 Apr 2023, 13:25Good Day Mrs. Kgobalala
Kindly confirm if your device has any physical damage?
The repair center will require payment if a client's device has physically damaged/liquid damaged or missing components in that order, and if the client does not have any cell phone insurance, then you will be held liable for the replacement or repair costs. Unfortunately, we do not provide any insurance on any of our contract as it is an add on benefit and agreed to separately.
Thank you.
Kind Regards
Sam
Kindly confirm if your device has any physical damage?
The repair center will require payment if a client's device has physically damaged/liquid damaged or missing components in that order, and if the client does not have any cell phone insurance, then you will be held liable for the replacement or repair costs. Unfortunately, we do not provide any insurance on any of our contract as it is an add on benefit and agreed to separately.
Thank you.
Kind Regards
Sam
Blue Label Connect's reply26 Apr 2023, 13:25
Official
Good Day Mrs. Kgobalala
Kindly confirm if your device has any physical damage?
The repair center will require payment if a client's device has physically damaged/liquid damaged or missing components in that order, and if the client does not have any cell phone insurance, then you will be held liable for the replacement or repair costs. Unfortunately, we do not provide any insurance on any of our contract as it is an add on benefit and agreed to separately.
Thank you.
Kind Regards
Sam
Kindly confirm if your device has any physical damage?
The repair center will require payment if a client's device has physically damaged/liquid damaged or missing components in that order, and if the client does not have any cell phone insurance, then you will be held liable for the replacement or repair costs. Unfortunately, we do not provide any insurance on any of our contract as it is an add on benefit and agreed to separately.
Thank you.
Kind Regards
Sam
DK
Deo K's updateReviewer Update
26 Apr 2023, 14:59I don't have any document or email stating the report of my device since you took it
DK
Deo K's update26 Apr 2023, 14:59
Reviewer Update
I don't have any document or email stating the report of my device since you took it
DK
Deo K's updateReviewer Update
26 Apr 2023, 15:05On the 27/03/2023 Nelisa told me that the report on the system shows that the phone is done with the repairs waiting for the courier.,then on the 31 /03/2023 system changed to pay because it is a physical damage if you cannot pay then pay diagnose fee. I believe u had a good customer service you were going to encourage me to renew my contract since I was good payer ,so it looks like you always have new customer you can't keep old customers because of your bad service.
DK
Deo K's update26 Apr 2023, 15:05
Reviewer Update
On the 27/03/2023 Nelisa told me that the report on the system shows that the phone is done with the repairs waiting for the courier.,then on the 31 /03/2023 system changed to pay because it is a physical damage if you cannot pay then pay diagnose fee. I believe u had a good customer service you were going to encourage me to renew my contract since I was good payer ,so it looks like you always have new customer you can't keep old customers because of your bad service.
Blue Label Connect's replyOfficial
26 Apr 2023, 15:58 Good Day Mrs. Kgobalala
Kindly note that I will inform the repair center to provide you with your quotation regarding the assessment of your device. Please see below picture of your damaged device. We have requested evidence of showing the condition of the device as well. Once received we will email it through.
Kindly note that I will inform the repair center to provide you with your quotation regarding the assessment of your device. Please see below picture of your damaged device. We have requested evidence of showing the condition of the device as well. Once received we will email it through.
Blue Label Connect's reply26 Apr 2023, 15:58
Official
Good Day Mrs. Kgobalala
Kindly note that I will inform the repair center to provide you with your quotation regarding the assessment of your device. Please see below picture of your damaged device. We have requested evidence of showing the condition of the device as well. Once received we will email it through.
Kindly note that I will inform the repair center to provide you with your quotation regarding the assessment of your device. Please see below picture of your damaged device. We have requested evidence of showing the condition of the device as well. Once received we will email it through.
DK
Deo K's updateReviewer Update
26 Apr 2023, 16:08Remember when you took the phone I was still paying and I don't have a signed contract that stated your policy and I was not even told about ,so basically what your saying is you won't repair my device and if I don't pay diagnosis fee I won't have my fone that paid for 24months ?
DK
Deo K's update26 Apr 2023, 16:08
Reviewer Update
Remember when you took the phone I was still paying and I don't have a signed contract that stated your policy and I was not even told about ,so basically what your saying is you won't repair my device and if I don't pay diagnosis fee I won't have my fone that paid for 24months ?
Blue Label Connect's replyOfficial
28 Apr 2023, 08:12Good Day Mrs. Kgobalala
Kindly note that we attempted to contact you, but the number provided just rings to voicemail, please advise on a suitable time to call you so we can assist you accordingly.
Thank you
Kind Regards
Sam
Kindly note that we attempted to contact you, but the number provided just rings to voicemail, please advise on a suitable time to call you so we can assist you accordingly.
Thank you
Kind Regards
Sam
Blue Label Connect's reply28 Apr 2023, 08:12
Official
Good Day Mrs. Kgobalala
Kindly note that we attempted to contact you, but the number provided just rings to voicemail, please advise on a suitable time to call you so we can assist you accordingly.
Thank you
Kind Regards
Sam
Kindly note that we attempted to contact you, but the number provided just rings to voicemail, please advise on a suitable time to call you so we can assist you accordingly.
Thank you
Kind Regards
Sam
DK
Deo K's updateReviewer Update
29 Apr 2023, 08:54Morning, unfortunately I don't have phone I'm using my kids'phone , please call me around 9-16H30Mon Fridays, Saturday 10H00 or you can email me with the email provided.
DK
Deo K's update29 Apr 2023, 08:54
Reviewer Update
Morning, unfortunately I don't have phone I'm using my kids'phone , please call me around 9-16H30Mon Fridays, Saturday 10H00 or you can email me with the email provided.
DK
Deo K's updateReviewer Update
03 May 2023, 10:14Good morning kindly note that I'm still waiting for your call or email as promised,I'm available and ready to talk discuss way forward,What time should I expect your call please advise
DK
Deo K's update03 May 2023, 10:14
Reviewer Update
Good morning kindly note that I'm still waiting for your call or email as promised,I'm available and ready to talk discuss way forward,What time should I expect your call please advise
DK
Deo K's updateReviewer Update
12 May 2023, 12:18thank you blue label connect for your email on 10/05/2023 from thembikosi and i did reply with my id number,and still waiting for your response.
DK
Deo K's update12 May 2023, 12:18
Reviewer Update
thank you blue label connect for your email on 10/05/2023 from thembikosi and i did reply with my id number,and still waiting for your response.
Blue Label Connect's replyOfficial
15 May 2023, 12:13Good day Miss Kgobalala
Thank you for your reply.
Please note as mentioned on our last email, we have escalated your follow up with our repair center and feedback will be provided to via email as soon as they update us on the way forward.
Thank you for understanding.
Thembinkosi
Thank you for your reply.
Please note as mentioned on our last email, we have escalated your follow up with our repair center and feedback will be provided to via email as soon as they update us on the way forward.
Thank you for understanding.
Thembinkosi
Blue Label Connect's reply15 May 2023, 12:13
Official
Good day Miss Kgobalala
Thank you for your reply.
Please note as mentioned on our last email, we have escalated your follow up with our repair center and feedback will be provided to via email as soon as they update us on the way forward.
Thank you for understanding.
Thembinkosi
Thank you for your reply.
Please note as mentioned on our last email, we have escalated your follow up with our repair center and feedback will be provided to via email as soon as they update us on the way forward.
Thank you for understanding.
Thembinkosi