BLUE LABEL AND RCS I FEEL TOTALLY ****MED

I am so stressed and need urgent assistance with Blue Label Connect. After trying for years to maintain a healthy credit record this so called Blue Label connect is really messing it up. I have a game account which does not owe anything and have not used since 2013. I have kept the account incase I might need to use it in future. I received calls from RCS telling me that there is an outstanding amount on my game account. I told them that it does not make sense since I have not purchased anything using that account in while. That is when I was told that the charges where from a company called Blue Label connect. I had never heard of these people and did not authorise for any subscription. The RCS people then gave me the number and told me to call Blue Label. I then proceeded to contact Blue Label and was told that they would cancel the so called subscription and they also gave me an email address to log a formal complaint.

I emailed Blue Label more than a month ago and have not received any response nor acknowledgement from them. I keep receiving calls from RCS about the account and each time I do tell the agent that is calling me that I have logged a complain and am disputing this subscription. They keep saying they would update their systems to ensure that I do not receive calls from them since there is a dispute but guess what, I continue to receive endless calls from them which has even escalated to an email from debt collectors.

I again called Blue Label to follow up on my email as well as the several calls I have made to them only to find out that the damn subscription has still not been cancelled. The agent I spoke to this time around told me that he was going to cancel it. He then told me that I would receive feedback from them in a couple of weeks. He proceed to tell me that they would refund me however, I would still be liable for any interest on the account. I mean please explain to me why???

To date I have not received any feedback from Blue Label, the is so called debt keeps on increasing, I am bombarded with calls and emails from RCS and the sad part of it all is that my credit record that I have worked so hard to maintain on a positive it being ruined just like that.

Please can I get urgent assistance as this is driving me insane.