Blue connect won't take me out of their subscription which I never consented to from the first place.

First they did a Contract on my prepaid sim card and said the number is not on their system. I went to vodacom for a sim swap and vodacom said Blue Label connect has the number. I do not know who had concented on any deal with them. They are telling me to go and do a contract simcard in order for them to do a sim swap. How do you do a sim swap on a card that you are saying you don't have on your system. I requested an exhalation from the rude agent and I was given a Rachel who said she was the manager, she rufused to give me her surname for security purposes. She also wasn't of help. This company must stop toying with people and taking contracts without their consent. My number was never on a contract. I bought a phone cash at Mr price and was never and had never agreed to be on a contract with any company.