Blue connect label is robbing people

My husband took a contract with them and was not happy with the phone they gave him. He called them immediately after the delivery guy dropped it off that he doesn't want a phone by the name of MADIBA WHICH HIS PAYING R299 for the useless phone. We called for days and months and till today they still deducting money from us. Can u please come and collect your phone plz. Please call us on ********** 452 or ********** 263