GM
Grant M
1 reviews | Active since Feb 2026
09 Feb 2026, 22:39
Blu label connect have ****med me
I have been battling for 5 months with Blu label connect. Firstly they took 4 weeks to attempt a delivery apparently. I was at the office the day courier IT said they attempted the delivery. This running around contacting them has continued for going on 6 months. They never delivered the phone and they debit my account monthly to a point I went into the bank and asked for a special stop order. They have not refunded and I still obviously have no phone. They had me staying in the office promising delivery when I needed to be at meetings. This still is not resolved and i will have to take it further and go legal if it is not resolved with in the week
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Replies (2)
Blue Label Connect's replyOfficial
05 Mar 2026, 10:39Good day,
Thank you for reaching out and bringing the matter to our attention, we would like to apologize for the inconvenience caused. Kindly note that we are currently reviewing your query and will provide you with feedback promptly.
Kind regards
BLC Customer Service
Thank you for reaching out and bringing the matter to our attention, we would like to apologize for the inconvenience caused. Kindly note that we are currently reviewing your query and will provide you with feedback promptly.
Kind regards
BLC Customer Service
Blue Label Connect's reply05 Mar 2026, 10:39
Official
Good day,
Thank you for reaching out and bringing the matter to our attention, we would like to apologize for the inconvenience caused. Kindly note that we are currently reviewing your query and will provide you with feedback promptly.
Kind regards
BLC Customer Service
Thank you for reaching out and bringing the matter to our attention, we would like to apologize for the inconvenience caused. Kindly note that we are currently reviewing your query and will provide you with feedback promptly.
Kind regards
BLC Customer Service
Blue Label Connect's replyOfficial
08 May 2026, 12:53Good day,
Please be advised as per the email response sent to your email that a detailed investigation was conducted and confirmation was received that the device had been returned. Following verification of the matter, a refund request was successfully submitted, and the applicable credit should reflect on your May statement.
Should the refund not reflect, kindly forward the requested supporting bank statements to *** so that we may escalate the matter further for review and resolution.
We trust the above clarifies the matter, feel free to contact us should you require any further assistance.
Regards,
Tshepang
Please be advised as per the email response sent to your email that a detailed investigation was conducted and confirmation was received that the device had been returned. Following verification of the matter, a refund request was successfully submitted, and the applicable credit should reflect on your May statement.
Should the refund not reflect, kindly forward the requested supporting bank statements to *** so that we may escalate the matter further for review and resolution.
We trust the above clarifies the matter, feel free to contact us should you require any further assistance.
Regards,
Tshepang
Blue Label Connect's reply08 May 2026, 12:53
Official
Good day,
Please be advised as per the email response sent to your email that a detailed investigation was conducted and confirmation was received that the device had been returned. Following verification of the matter, a refund request was successfully submitted, and the applicable credit should reflect on your May statement.
Should the refund not reflect, kindly forward the requested supporting bank statements to *** so that we may escalate the matter further for review and resolution.
We trust the above clarifies the matter, feel free to contact us should you require any further assistance.
Regards,
Tshepang
Please be advised as per the email response sent to your email that a detailed investigation was conducted and confirmation was received that the device had been returned. Following verification of the matter, a refund request was successfully submitted, and the applicable credit should reflect on your May statement.
Should the refund not reflect, kindly forward the requested supporting bank statements to *** so that we may escalate the matter further for review and resolution.
We trust the above clarifies the matter, feel free to contact us should you require any further assistance.
Regards,
Tshepang