Blacklist (ITC) Number

On the 10th of October I submitted a Blacklist form, and I was told that I should wait for 7-14 working days to receive the ITC Blacklist number, and your consultant don't know what they are doing because every time when I make a follow up, I get new information. Now I have requested to resubmit the form again. This long overdue, it is the first time I hear that you can get the ITC Number withing a period of 14 days.