Biggest **** ever

I get my Edgars statement this month and I see a deduction on my account for airtime. Not just one deduction but 3. I phoned the customer care and was told someone will contact me within 24 -48 hours. 4 days later someone eventually phones and said I must now wait another 6 days as they need to get the recording.

When asked what this airtime product was I was told it is wifi. I asked if i was supposed to receive a ****le and they said yes. I asked for the address they sent it to. I was told it was sent to my phone number. Clearly they dont have a clue about their own product.