SH
Shaun H
1 reviews | Active since Jan 2024
30 Jan 2024, 16:55
Baddest service I've ever received
People this telecom company service is very bad, my Sim card is damage and I am struggling to get a Sim swap out of them, they deducting everymonth and I don't get my benifits. I have called several time the kept on saying someone will call me back. My phone is broken and I also reported it they said that they will send a courier company to pick it up I am still waiting. The service of this company is very very poor I will not advised anyone to do business with this people. Very very disappointed! I want to cancel my contract with this useless COMPANY.I need my money back with airtime because you peaple are chowing my money, and it is not the first time.
Helpful (0)
Replies (4)0
Replies (4)
Blue Label Connect's replyOfficial
01 Feb 2024, 11:51Good day Mr Hendricks,
We apologize for the bad service you received.
Please note that we only received a sim swap request from you once last year in June and it was processed on this new sim serial ***.
If you have a new request for sim swap, please send through your new cell c blank sim serial number to *** for further assistance.
Kindly note that we have escalated the repairs query and an agent will contact you to book a collection and confirm the address.
Regards,
Nkundele
We apologize for the bad service you received.
Please note that we only received a sim swap request from you once last year in June and it was processed on this new sim serial ***.
If you have a new request for sim swap, please send through your new cell c blank sim serial number to *** for further assistance.
Kindly note that we have escalated the repairs query and an agent will contact you to book a collection and confirm the address.
Regards,
Nkundele
Blue Label Connect's reply01 Feb 2024, 11:51
Official
Good day Mr Hendricks,
We apologize for the bad service you received.
Please note that we only received a sim swap request from you once last year in June and it was processed on this new sim serial ***.
If you have a new request for sim swap, please send through your new cell c blank sim serial number to *** for further assistance.
Kindly note that we have escalated the repairs query and an agent will contact you to book a collection and confirm the address.
Regards,
Nkundele
We apologize for the bad service you received.
Please note that we only received a sim swap request from you once last year in June and it was processed on this new sim serial ***.
If you have a new request for sim swap, please send through your new cell c blank sim serial number to *** for further assistance.
Kindly note that we have escalated the repairs query and an agent will contact you to book a collection and confirm the address.
Regards,
Nkundele
SH
Shaun H's updateReviewer Update
19 Feb 2024, 12:43You guys are very disappointing,worse service ever ,i called again for a sim swap a lady called me and my phone was collected and the took my simcard details the simswap was never prosessed i have waited for two week sim is still not working .No one calls me for any update whatsoever .VERY VERY DISSAPOINTED ONCE AGAIN !!!!!!!!!
SH
Shaun H's update19 Feb 2024, 12:43
Reviewer Update
You guys are very disappointing,worse service ever ,i called again for a sim swap a lady called me and my phone was collected and the took my simcard details the simswap was never prosessed i have waited for two week sim is still not working .No one calls me for any update whatsoever .VERY VERY DISSAPOINTED ONCE AGAIN !!!!!!!!!
Blue Label Connect's replyOfficial
21 Feb 2024, 12:09Good day,
We apologize for the delay in response. Your Sim swap could not be processed as the line is on prepaid. We requested for a blank sim card not a prepaid line. When you buy a sim card please mention it is for a contract sim swap so that they can assist with the right sim card.
Kind regards,
Nkundele
We apologize for the delay in response. Your Sim swap could not be processed as the line is on prepaid. We requested for a blank sim card not a prepaid line. When you buy a sim card please mention it is for a contract sim swap so that they can assist with the right sim card.
Kind regards,
Nkundele
Blue Label Connect's reply21 Feb 2024, 12:09
Official
Good day,
We apologize for the delay in response. Your Sim swap could not be processed as the line is on prepaid. We requested for a blank sim card not a prepaid line. When you buy a sim card please mention it is for a contract sim swap so that they can assist with the right sim card.
Kind regards,
Nkundele
We apologize for the delay in response. Your Sim swap could not be processed as the line is on prepaid. We requested for a blank sim card not a prepaid line. When you buy a sim card please mention it is for a contract sim swap so that they can assist with the right sim card.
Kind regards,
Nkundele
SH
Shaun H's updateReviewer Update
08 Mar 2024, 09:56Nkundele could you please send me youre email address or youre direct contact number.
SH
Shaun H's update08 Mar 2024, 09:56
Reviewer Update
Nkundele could you please send me youre email address or youre direct contact number.