Hellopeter
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RM
Roxanne M

1 reviews | Active since Jun 2017

17 Jan 2025, 10:20

Bad Service, Treating customers Unfairly

Blue label connect is by far the worse cell phone company to deal with. My cell phone got ****** in December and I’ve tried to report it with them. They advised I need to complete forms to have the phone blacklisted. I’ve done that, now here’s the tricky part…getting feedback from these people is a nightmare! I have completed the forms and submitted two weeks ago and I have to phone every other day to ask if it’s been listed and they tell me no they escalating. I also need a ITC number in order to report this ****** device at the police station, I’ve been waiting for feedback and I call and still nothing. They all tell me they gonna escalate but I never hear anything back until I call then I’m told the same thing they will escalate. I need help Hello Peter, I need the device blacklisted I need the ITC number and I need my contract, dealing with Blue label connect has tested my patience to the max and I’m here now because I’ve lost my patience, a person can only deal with so much.

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Replies (4)
RM
Roxanne M's update21 Jan 2025, 08:14
Reviewer Update
Still no response, see what I mean????
RM
Roxanne M's update24 Jan 2025, 09:13
Reviewer Update
Still nothing. Called again today spoke to Chelsea, very very rude!!!! Didn’t give me a chance to speak, kept interrupting me and telling me about their process. She told me it’s the 10th day and they still writhing SLA, I told her that’s wrong because I’ve submitted all the requirements on the 3rd of Jan and they way out of SLA. I saw I wasn’t getting anywhere with her because of her bad attitude and requested to speak to a manager. She told me a manager can’t come to the phone they busy in meeting they don’t talk calls all the excuses one could think of and she will give my details to someone to give me a call. How can I trust anything that comes from Blue Label Connect? They can’t even respond to a simple email. I give up really
RM
Roxanne M's update13 Feb 2025, 17:29
Reviewer Update
This is bull****!!!! You come on here and respond without even having all the information! I’ve submitted everything on the 3rd of January to the email on the form and the customer service email! I’ve spoken to multiple call center agent such as Chelsea, Fareed, Nikita, Amahle, Olwethu, Zamahle, Nanhla, Livho and Tamlyn the Team leader who confirmed receipt of my request who have escalated multiple times with this reference GN*** and still up until this day haven’t received and ITC number! I called yesterday as well spoke to another agent asked for a team leader and they didn’t even want to come to the phone to speak to me. Yall are useless and your agents and team leaders are pathetic but know how to collect every month without fail. I’ve been at war since the 3rd of Jan for and ITC number today is the 13th and still nothing.
RM
Roxanne M's update19 Feb 2025, 12:36
Reviewer Update
Another week gone by, still waiting on My ITC number, still not receiving service from BLC