MM
Michael M
1 reviews | Active since Dec 2015
22 Oct 2024, 09:19
Bad service provider
I received their package then I was not happy I cancelled their contract within seven day until today they refusing to come and collect their dirty device and always they don't want to give a proof of cancelation their call center is failing us they don't know what to say or do please come and collect your device and your dirty service
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Replies (1)
Blue Label Connect's replyOfficial
18 Nov 2024, 09:40Good day,
Please note that as per our records cancellation was received after 7 days, and a SMS to pay cancellation fee was sent to you but the payment was not received hence the cancellation was never processed.
As per your query above, you cancelled before 7 days, and we would like to help you with this issue, please provide us with the email that you sent during that time to cancel and also if you called the call centre with 7 days, provide the number you used to call and we will gladly search the recording and assist you further.
Send the email attachment on our customer queries email at *** with your id number underscore hello peter on the subject line.
Regards,
Nkundele
Please note that as per our records cancellation was received after 7 days, and a SMS to pay cancellation fee was sent to you but the payment was not received hence the cancellation was never processed.
As per your query above, you cancelled before 7 days, and we would like to help you with this issue, please provide us with the email that you sent during that time to cancel and also if you called the call centre with 7 days, provide the number you used to call and we will gladly search the recording and assist you further.
Send the email attachment on our customer queries email at *** with your id number underscore hello peter on the subject line.
Regards,
Nkundele
Blue Label Connect's reply18 Nov 2024, 09:40
Official
Good day,
Please note that as per our records cancellation was received after 7 days, and a SMS to pay cancellation fee was sent to you but the payment was not received hence the cancellation was never processed.
As per your query above, you cancelled before 7 days, and we would like to help you with this issue, please provide us with the email that you sent during that time to cancel and also if you called the call centre with 7 days, provide the number you used to call and we will gladly search the recording and assist you further.
Send the email attachment on our customer queries email at *** with your id number underscore hello peter on the subject line.
Regards,
Nkundele
Please note that as per our records cancellation was received after 7 days, and a SMS to pay cancellation fee was sent to you but the payment was not received hence the cancellation was never processed.
As per your query above, you cancelled before 7 days, and we would like to help you with this issue, please provide us with the email that you sent during that time to cancel and also if you called the call centre with 7 days, provide the number you used to call and we will gladly search the recording and assist you further.
Send the email attachment on our customer queries email at *** with your id number underscore hello peter on the subject line.
Regards,
Nkundele