1 reviews | Active since Feb 2024
BAD SERVICE PROVIDER
AM SO DISGGUSTED ABOUT THE COMPANY WORST EXPERIENCE EVER
1.They contacted me with the cell phone contract, and they offered me Samsung A52 do not remember which was the second phoned and it took them 1 month to come back and deliver the phoned by that time already forgotten of it and they still gave me the wrong phone as I wanted Samsun A52, and I got Cubot note 9 first time hearing of this phone. 2. My phone was damaged as the screen will not switch on and made a query and they send a courier after three months of the query no problem they took the device on the 19 April 2024 till today no feedback from the supplier yet they said it will take only 5 to 14 working days to be repairs the worst is from the very first call no one informed me that i have to pay for the device that is in repair no one updates you I've been calling almost every day to get update still nothing from the supplier only today when i phoned the call center agent only informed me no update as yet as they are waiting for the quotation from the repairs and it will be send back to me i asked that they are expecting me to pay for the repairs Aswell and it was not explain to me for the first time of the query you guys are dishonest and ****** they only think of themselves only anyone that was thinking to go them do not even start.
We sincerely apologize for the unacceptable experience you have faced with our company. Your concerns have been forwarded to the appropriate department for urgent attention and resolution. Rest assured that we are taking your feedback seriously and will strive to rectify the issues you have encountered. We understand the inconvenience caused and acknowledge the need for prompt and transparent communication throughout the repair process.
Our team is actively working to address the delays and miscommunication you have experienced. We will provide you with a comprehensive update regarding the status of your device repair as soon as we receive the necessary information from our repair service. Please be assured that your satisfaction is our top priority, and we are committed to ensuring that such lapses do not occur in the future.
We value your feedback and appreciate your patience as we work to resolve this matter promptly. Should you have any further questions or require assistance, please do not hesitate to contact our customer service team. We are here to support you and address any additional concerns you may have.
Thank you for bringing this to our attention. We are committed to improving our services and ensuring a positive experience for all our customers.
Warm regards,
BLC Team
We sincerely apologize for the unacceptable experience you have faced with our company. Your concerns have been forwarded to the appropriate department for urgent attention and resolution. Rest assured that we are taking your feedback seriously and will strive to rectify the issues you have encountered. We understand the inconvenience caused and acknowledge the need for prompt and transparent communication throughout the repair process.
Our team is actively working to address the delays and miscommunication you have experienced. We will provide you with a comprehensive update regarding the status of your device repair as soon as we receive the necessary information from our repair service. Please be assured that your satisfaction is our top priority, and we are committed to ensuring that such lapses do not occur in the future.
We value your feedback and appreciate your patience as we work to resolve this matter promptly. Should you have any further questions or require assistance, please do not hesitate to contact our customer service team. We are here to support you and address any additional concerns you may have.
Thank you for bringing this to our attention. We are committed to improving our services and ensuring a positive experience for all our customers.
Warm regards,
BLC Team