pA
pareen A
1 reviews | Active since Jan 2023
18 Aug 2023, 08:46
Bad Service on a phone that has been returned
Had a good experience when activating my contract had no issues. Received my phone quickly and all was good. After about 6 weeks noticed the phone was a bit glitchy. Contact Blue Lable they were happy to assist and got a courier to uplift the phone. It is now almost a month that I have sent the phone in for repairs. No feedback from Blue Lable or the Robtronics that is fixing the phone. No communication at all. When I call Blue Lable they just escalate. Paying for premiums but have no phone. Very bad service no communication unless I make the call.
Helpful (0)
Replies (5)0
Replies (5)
Blue Label Connect's replyOfficial
18 Aug 2023, 12:12Good day Miss Abdoola.
Thank you for taking my call today.
Please note that I have escalated your repair follow up with our suppliers as discussed and feedback will be provided to you within 48-working hours.
I also tried to call you back to provide feedback, however your number was busy.
Kind regards
Thembinkosi
Thank you for taking my call today.
Please note that I have escalated your repair follow up with our suppliers as discussed and feedback will be provided to you within 48-working hours.
I also tried to call you back to provide feedback, however your number was busy.
Kind regards
Thembinkosi
Blue Label Connect's reply18 Aug 2023, 12:12
Official
Good day Miss Abdoola.
Thank you for taking my call today.
Please note that I have escalated your repair follow up with our suppliers as discussed and feedback will be provided to you within 48-working hours.
I also tried to call you back to provide feedback, however your number was busy.
Kind regards
Thembinkosi
Thank you for taking my call today.
Please note that I have escalated your repair follow up with our suppliers as discussed and feedback will be provided to you within 48-working hours.
I also tried to call you back to provide feedback, however your number was busy.
Kind regards
Thembinkosi
pA
pareen A's updateReviewer Update
23 Aug 2023, 15:04And once again Blue Label Connect does it again - Poor Service. As per the above message feedback would have been provided in 48 hours- it is now over 72 hours and no feedback. Call Centre cannot assist as well only apologize for the situation and no Supervisor or Line manager available to take my call. Also found out that even though the phone was collected on the 20th July by their courier it was only sent to the service provider for repairs on the 17th August - Almost a month later and I am being billed for this phone that I DONT HAVE.
Extremely poor service....
Extremely poor service....
pA
pareen A's update23 Aug 2023, 15:04
Reviewer Update
And once again Blue Label Connect does it again - Poor Service. As per the above message feedback would have been provided in 48 hours- it is now over 72 hours and no feedback. Call Centre cannot assist as well only apologize for the situation and no Supervisor or Line manager available to take my call. Also found out that even though the phone was collected on the 20th July by their courier it was only sent to the service provider for repairs on the 17th August - Almost a month later and I am being billed for this phone that I DONT HAVE.
Extremely poor service....
Extremely poor service....
Blue Label Connect's replyOfficial
24 Aug 2023, 12:39Good day
Thank you for following up on your query.
Kindly note that your query is still being processed and we have made another follow up on your behalf.
Should you need to follow up directly with the rightful department, you may email them on: ***ca. Alternatively, you may call them on: ***.
Kind regards
Thembinkosi
Thank you for following up on your query.
Kindly note that your query is still being processed and we have made another follow up on your behalf.
Should you need to follow up directly with the rightful department, you may email them on: ***ca. Alternatively, you may call them on: ***.
Kind regards
Thembinkosi
Blue Label Connect's reply24 Aug 2023, 12:39
Official
Good day
Thank you for following up on your query.
Kindly note that your query is still being processed and we have made another follow up on your behalf.
Should you need to follow up directly with the rightful department, you may email them on: ***ca. Alternatively, you may call them on: ***.
Kind regards
Thembinkosi
Thank you for following up on your query.
Kindly note that your query is still being processed and we have made another follow up on your behalf.
Should you need to follow up directly with the rightful department, you may email them on: ***ca. Alternatively, you may call them on: ***.
Kind regards
Thembinkosi
pA
pareen A's updateReviewer Update
24 Aug 2023, 12:45Oh my word you give me details but its blocked out there is no email address or no visible on this response.
pathetic
pathetic
pA
pareen A's update24 Aug 2023, 12:45
Reviewer Update
Oh my word you give me details but its blocked out there is no email address or no visible on this response.
pathetic
pathetic
Blue Label Connect's replyOfficial
24 Aug 2023, 14:21Good day MIss Abdoola.
Thank you for taking my call.
Kindly note that I have requested my supervisor to give you a call as discussed.
Kind regards
Thembinkosi
Thank you for taking my call.
Kindly note that I have requested my supervisor to give you a call as discussed.
Kind regards
Thembinkosi
Blue Label Connect's reply24 Aug 2023, 14:21
Official
Good day MIss Abdoola.
Thank you for taking my call.
Kindly note that I have requested my supervisor to give you a call as discussed.
Kind regards
Thembinkosi
Thank you for taking my call.
Kindly note that I have requested my supervisor to give you a call as discussed.
Kind regards
Thembinkosi