MM
Magdaline M
1 reviews | Active since Jul 2015
27 Feb 2024, 08:20
Bad service/ lack of communication
My phone was collect on the 20/01/24 for an assessment as it was not charging till this day I have no idea on the status of my phone no calls no updates. Am using other people phone to get through am struggling to understand how does a phone sit there for two months with no update or feedback provided to me. the next thing ill be told my phone cant be fixed after two months which am not expecting that kind of feedback after two months. Can I have my phone back
Helpful (0)
Replies (6)0
Replies (6)
Blue Label Connect's replyOfficial
28 Feb 2024, 08:09Good day,
We apologize for the bad service you received.
We apologize for the bad service you received.
Please note that your device is still under assessment at the repairs Centre and once the repairs are done, you will receive communication from the courier delivery guy who will be delivering your parcel.
Regards,
Nkundele
Blue Label Connect's reply28 Feb 2024, 08:09
Official
Good day,
We apologize for the bad service you received.
We apologize for the bad service you received.
Please note that your device is still under assessment at the repairs Centre and once the repairs are done, you will receive communication from the courier delivery guy who will be delivering your parcel.
Regards,
Nkundele
MM
Magdaline M's updateReviewer Update
28 Feb 2024, 08:43Good day Nkundele
Tel me how long do I have to wait for a devise cause am sure we all know the importance of it.
It cannot take two months for an assessment what do I do while I wait please advise.
Please give me an ETA an apology will not bring back my devise
Tel me how long do I have to wait for a devise cause am sure we all know the importance of it.
It cannot take two months for an assessment what do I do while I wait please advise.
Please give me an ETA an apology will not bring back my devise
MM
Magdaline M's update28 Feb 2024, 08:43
Reviewer Update
Good day Nkundele
Tel me how long do I have to wait for a devise cause am sure we all know the importance of it.
It cannot take two months for an assessment what do I do while I wait please advise.
Please give me an ETA an apology will not bring back my devise
Tel me how long do I have to wait for a devise cause am sure we all know the importance of it.
It cannot take two months for an assessment what do I do while I wait please advise.
Please give me an ETA an apology will not bring back my devise
Blue Label Connect's replyOfficial
05 Mar 2024, 08:27Good day,
I apologize and yes you are correct hence we escalated the query to the repairs centre to give an ETA on your repairs and feedback will be provided as soon as they revert.
Regards,
Nkundele
I apologize and yes you are correct hence we escalated the query to the repairs centre to give an ETA on your repairs and feedback will be provided as soon as they revert.
Regards,
Nkundele
Blue Label Connect's reply05 Mar 2024, 08:27
Official
Good day,
I apologize and yes you are correct hence we escalated the query to the repairs centre to give an ETA on your repairs and feedback will be provided as soon as they revert.
Regards,
Nkundele
I apologize and yes you are correct hence we escalated the query to the repairs centre to give an ETA on your repairs and feedback will be provided as soon as they revert.
Regards,
Nkundele
MM
Magdaline M's updateReviewer Update
12 Mar 2024, 10:38Good day Nkundele
To date I have not received my any feedback , no contact no email. I called the call centre today they telling me they will follow up with the assessor what nonsense of service are you providing to your customers, what am I paying this contract for ? I need my phone back ASAP fixed
To date I have not received my any feedback , no contact no email. I called the call centre today they telling me they will follow up with the assessor what nonsense of service are you providing to your customers, what am I paying this contract for ? I need my phone back ASAP fixed
MM
Magdaline M's update12 Mar 2024, 10:38
Reviewer Update
Good day Nkundele
To date I have not received my any feedback , no contact no email. I called the call centre today they telling me they will follow up with the assessor what nonsense of service are you providing to your customers, what am I paying this contract for ? I need my phone back ASAP fixed
To date I have not received my any feedback , no contact no email. I called the call centre today they telling me they will follow up with the assessor what nonsense of service are you providing to your customers, what am I paying this contract for ? I need my phone back ASAP fixed
Blue Label Connect's replyOfficial
25 Mar 2024, 09:15Good day Mr/s Motapane
We really apologize for the inconvenience this issue caused you, the courier just gave us the report showing that the device was delivered back to you. please confirm if you received the device.
Thank you.
We really apologize for the inconvenience this issue caused you, the courier just gave us the report showing that the device was delivered back to you. please confirm if you received the device.
Thank you.
Blue Label Connect's reply25 Mar 2024, 09:15
Official
Good day Mr/s Motapane
We really apologize for the inconvenience this issue caused you, the courier just gave us the report showing that the device was delivered back to you. please confirm if you received the device.
Thank you.
We really apologize for the inconvenience this issue caused you, the courier just gave us the report showing that the device was delivered back to you. please confirm if you received the device.
Thank you.
MM
Magdaline M's updateReviewer Update
25 Mar 2024, 11:34Good day
Device has been delivered.
Device has been delivered.
MM
Magdaline M's update25 Mar 2024, 11:34
Reviewer Update
Good day
Device has been delivered.
Device has been delivered.