BAD SERVICE FROM RMCS

I have a contract with RMCS and I have lost my phone, so I want to do a simswap so that I can use my old number...I called them and I have paid what it needed from me and received the sim card on Thursday the 19th of April 2018.There after I called them again to let them that I have receive the sim card and needs to be activated, but nothing happened I called again on Saturday and they told me the same story that they have send a request to their admin department, Monday same story, even today 24-04-2018 I called in and they told me that they send a request, which I didn't take their story and demanded to speak to a supervisor by the name Carolina ,which by that time she was not in(I wonder what kind of a Leader is that who come late to work and expect staff to listen to her),Also she didn't want to help me because all she was saying was, there is nothing she can do from her side the admin department will have to call me...I don't think she knows her Job discriptions,Because being a Leader you need to come with solutions for customers...Rmcs they are the worst service provider I have never came across including their staff members...I want my sim card to be activated today or am taking this to the Radio or newspapers.