Bad service

Hi I called in 2 weeks ago to do a sim swap and theirs still no satisfaction.today I called in again the agent I spoke to was so unprofessional and surely was to busy doing other things while talking to her I had to call my I'd number like 10 times which she still never get ryt and then she's says my I'd is not picking up on the system then I asked for her name she said she's not allowed to give it out. not only is the service bad but the assistant services is even more bad