Bad service by Blue Label Connect a third party service provider for Edgars & Jet

My mom has cell phone contract which She took through Edgar’s many years ago. Only to find out recently that there is a third party service provider called Blue label connect.

My mom lost her phone and needed to do a sim swap. When we got to Jet in Kimberley, they called Blie Label Connect on Wednesday 7th January 2022. After the call, the person assisting us told us that we shouldn’t insert the new sim card in the phone until we get a call from Blue Label Connect and provided us with reference number 83C7C6.

I then decided to call today to find out when the sim swap will be active. A very rude consultant then tells me that the sim swap will only be done in 8 days / 72 working hours, which firstly is not what we were told at Jet on Wednesday and secondly insults my intelligence by asking me if i have ever heard of delays and telling me that I am not the only customer. She further tells me that contract phones takes longer for sim swap which is not true and I told her that. I asked her to cancel the contract and says it can’t be done until the sim swap is done. When I asked her to confirm her name for me, she dropped the call. I have never ever heard of a sim swap that takes 8 days and would like to cancel this contract