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ZM
Zinhle M

1 reviews | Active since Feb 2022

04 Oct 2022, 19:43

Bad service and incompetence

Their consultants are not well trained as they tell clients different information. I called requesting a Sim swap on Wednesday the 1st consultant said it takes up to 48 hours, I called again on Friday asking if the Sim swap has been completed the consultant said it's gonna take up to 3 working days. I called again on a monday the consultant said their Sim swap take up to 5 working days. When I called the next day I'm told they are waiting for a report that could take up to 48 hours. Even now my Sim swap hasn't been completed.

0
Replies (6)
Blue Label Connect
Blue Label Connect's reply05 Oct 2022, 09:28
Official
Good Day Miss Mnisi, we deeply apologize for any inconvenience caused. Kindly note that we have attempted to contact you regarding your sim swap request but your contact number provided is currently on voicemail. Please confirm the number the require a sim swap for so we can assist you accordingly.

Thank you
Kind Regards
Sam
ZM
Zinhle M's update07 Oct 2022, 07:01
Reviewer Update
Good morning, my issue has not yet been resolved. Hence I'm doing the initiative to call this company every day but I get the same response every day "there's no feed back on our side" it's been a week and 2 days now but my Sim swap has not yet been completed and the sad part is that I can't do anything without the number because all my clients contacts me through it. BLUE LABEL CONNECT REALLY SUCKS😡😡😡😡 Sam has rep**** to my review and that was the end of it. I need my issue resolved as I'm losing clients and yet their consultants gets paid normally with the lack of company knowledge.
ZM
Zinhle M's update07 Oct 2022, 07:04
Reviewer Update
This is my 3rd reply about this information. I need Sim swap performed on *** and you can get hold of me on ***.
Blue Label Connect
Blue Label Connect's reply07 Oct 2022, 12:56
Official
Good day, Miss Mnisi, kindly note that your sim swap was successfully processed on sim serial ***  - Kindly advise if the sim card is active 

Thank you
Kind Regards
Sam
ZM
Zinhle M's update07 Oct 2022, 15:43
Reviewer Update
Hi, my Sim card is active at last thanks.
Blue Label Connect
Blue Label Connect's reply10 Oct 2022, 07:45
Official
Good day Miss Mnisi, we are very happy that we could assist you accordingly.

Thank you
Kind Regards
Sam