Bad service and bad product quality

Blue Label is a **** of a network. They sold me a phone online and on the day of receiving the phone it was very slow and they come with phone covers and when you take this cover it’s a inside battery and connections exposed not covered. The phone started not working just freeze and not able to switch it off. This was March. I called them and explained the problem and requested to cancel the contract. They told me it’s canceled however they have lot of people to collect but they give me a call. Two weeks went by I called again I was told they now can cancel and the courier will call for collection. Everytime I call they say the contract is canceled they will escalate the matter. Just to get hold of them is a struggle their manager called to say they will call the courier will call me nothing till today but they are deducting my money with the phone that should have been collected long time. Now I had to buy a new phone and am paying for two phones and the other one for nothing. I really plead with them to stop taking my money with the service they can’t provide if they want me to send it back I can

Their service and products are of very bad qualify.