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NB
Nishen B

1 reviews | Active since Dec 2021

13 Dec 2022, 06:24

Bad service

I purchased airtime yesterday using my edgar as rcs card and the transaction went of twice and another thing is I haven't received my airtime This is really poor service I needed the airtime because It was an emergency and you guys don't care at all I called in plenty of times with the number provided and none if you guys could assist me this is pathetic service

0
Replies (6)
Blue Label Connect
Blue Label Connect's reply13 Dec 2022, 11:08
Official
Good day Nishen Bavlraj kindly provide your Edgars account number in order for us to assist you accordingly regarding your query, and also provide the cell number you purchase airtime from and how airtime was purchased. Please email those details to *** for further assistance.

Thank you
Kind Regards
Sam

NB
Nishen B's update13 Dec 2022, 11:12
Reviewer Update
Hi it's *** I want this problem fixed up today
NB
Nishen B's update13 Dec 2022, 11:47
Reviewer Update
This is really poor service no one is getting back to me on anything
Blue Label Connect
Blue Label Connect's reply13 Dec 2022, 13:51
Official
Good Day Nishen Bavlraj please note that we have escalated your query with our customer service department and will revert once feedback has been received. We sincerely apologize for any inconvenience caused.

Thank you
Kind Regards
Sam
NB
Nishen B's update13 Dec 2022, 13:54
Reviewer Update
I've been told this countless times I want this issue resolved or I will take this up further
Blue Label Connect
Blue Label Connect's reply13 Dec 2022, 14:30
Official
Good day Nishen Baviraj kindly note a request for reversal of transaction has been request, if you have not received your reversal within the next 24hrs, please escalate the matter immediately.

Thank you
Kind Regards
Sam