AK
Ashleigh K
1 reviews | Active since Mar 2026
19 Mar 2026, 16:03
Bad service
Worst ever received a phone which didn't even work for. More than 4 months. REPORTED it with no assistance. Paid up an account even though was not in use just to clear my name proof of payment was sent 26 february till today payment haven't been allocated always telling me about billing department and they can't do anything as they can't give me email or contact to escalate myself
Helpful (0)
Replies (2)0
Replies (2)
Blue Label Connect's replyOfficial
23 Mar 2026, 11:43Good day,
Thank you for reaching out and bringing the matter to our attention, we would like to apologize for the inconvenience caused. Kindly note that we are currently reviewing your query and will provide you with feedback promptly.
Kind regards
BLC Customer Service
Thank you for reaching out and bringing the matter to our attention, we would like to apologize for the inconvenience caused. Kindly note that we are currently reviewing your query and will provide you with feedback promptly.
Kind regards
BLC Customer Service
Blue Label Connect's reply23 Mar 2026, 11:43
Official
Good day,
Thank you for reaching out and bringing the matter to our attention, we would like to apologize for the inconvenience caused. Kindly note that we are currently reviewing your query and will provide you with feedback promptly.
Kind regards
BLC Customer Service
Thank you for reaching out and bringing the matter to our attention, we would like to apologize for the inconvenience caused. Kindly note that we are currently reviewing your query and will provide you with feedback promptly.
Kind regards
BLC Customer Service
Blue Label Connect's replyOfficial
17 Apr 2026, 11:26Good day,
Please note that the matter was thoroughly investigated, and all actions taken were in line with the agreed terms and conditions. Two collection attempts were arranged; however, both were unsuccessful due to no contact from the client.
The client was informed prior to the repair process that customers are entitled to a maximum of two collection attempts at our cost. Should both attempts fail due to client-related reasons, the responsibility shifts to the client to arrange delivery of the device at their own cost.
As per the contractual agreement, billing continues irrespective of repair outcomes or collection status. The customer remains obligated to continue payments for the full 24-month contractual period. Please note that the agreement is not limited to the device only but also includes a service package with allocated benefits. Accordingly, all charges on the account have been reviewed and confirmed as accurate.
Regards,
Tshepang
Please note that the matter was thoroughly investigated, and all actions taken were in line with the agreed terms and conditions. Two collection attempts were arranged; however, both were unsuccessful due to no contact from the client.
The client was informed prior to the repair process that customers are entitled to a maximum of two collection attempts at our cost. Should both attempts fail due to client-related reasons, the responsibility shifts to the client to arrange delivery of the device at their own cost.
As per the contractual agreement, billing continues irrespective of repair outcomes or collection status. The customer remains obligated to continue payments for the full 24-month contractual period. Please note that the agreement is not limited to the device only but also includes a service package with allocated benefits. Accordingly, all charges on the account have been reviewed and confirmed as accurate.
Regards,
Tshepang
Blue Label Connect's reply17 Apr 2026, 11:26
Official
Good day,
Please note that the matter was thoroughly investigated, and all actions taken were in line with the agreed terms and conditions. Two collection attempts were arranged; however, both were unsuccessful due to no contact from the client.
The client was informed prior to the repair process that customers are entitled to a maximum of two collection attempts at our cost. Should both attempts fail due to client-related reasons, the responsibility shifts to the client to arrange delivery of the device at their own cost.
As per the contractual agreement, billing continues irrespective of repair outcomes or collection status. The customer remains obligated to continue payments for the full 24-month contractual period. Please note that the agreement is not limited to the device only but also includes a service package with allocated benefits. Accordingly, all charges on the account have been reviewed and confirmed as accurate.
Regards,
Tshepang
Please note that the matter was thoroughly investigated, and all actions taken were in line with the agreed terms and conditions. Two collection attempts were arranged; however, both were unsuccessful due to no contact from the client.
The client was informed prior to the repair process that customers are entitled to a maximum of two collection attempts at our cost. Should both attempts fail due to client-related reasons, the responsibility shifts to the client to arrange delivery of the device at their own cost.
As per the contractual agreement, billing continues irrespective of repair outcomes or collection status. The customer remains obligated to continue payments for the full 24-month contractual period. Please note that the agreement is not limited to the device only but also includes a service package with allocated benefits. Accordingly, all charges on the account have been reviewed and confirmed as accurate.
Regards,
Tshepang