Bad service

I have taken a cell phone contract over the phone and when the phone arrived to my surprise it did not have some the features mentioned on the phone. recently the phone battery has swollen causing the phone to split and switching off now and then, i therefore made a call to book it for repairs and i have been waiting ever since furthermore on follow up i am told the consultant i spoke to did not book in the phone for repairs she only stated that i do not need the services anymore