TM
Thabo M
1 reviews | Active since Jul 2022
06 Jul 2022, 09:42
Bad service
Got a phone from Blue lable connect in December 2021, It didn't take two month the phone just went off without being physically damaged and I tried calling I couldn't get help on the phone and I'm basically paying for a phone which did not do it's purpose
Secondly, I never missed a debit order on my account but to my surprise you debited twice in to my account on the same month worst I called to get money I'm been told to send a bank statements to an email that is not working...I'm not happy with the fact that I have to call to ask for my money back worst the phone is not working
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Blue Label Connect's replyOfficial
06 Jul 2022, 10:24Good Day Mr Mohlele we sincerely apologise for any inconvieanace caused. Kindly note that a request for a refund has been sent to our accounts department. Please note that all refunds are processed on Fridays only. With regards to your faulty cell phone we will gladly book in for assessment at our Repair Centre, if there is no physical damage found on the cell phone, the Repair Centre will swap it with a new one. We will get a consultant to call you shortly to arrange the necessary collections.
Blue Label Connect's reply06 Jul 2022, 10:24
Official
Good Day Mr Mohlele we sincerely apologise for any inconvieanace caused. Kindly note that a request for a refund has been sent to our accounts department. Please note that all refunds are processed on Fridays only. With regards to your faulty cell phone we will gladly book in for assessment at our Repair Centre, if there is no physical damage found on the cell phone, the Repair Centre will swap it with a new one. We will get a consultant to call you shortly to arrange the necessary collections.