Bad service

Poor service while reaping off people their hard earned money. How does it happen that two days after receiving their phone which is not functioning well and they tell you that you have to pay close to 4 times the monthly payment. If I ask for repairs they say the phone will take over a month being repaired while I'll be paying full amount of the contract even when the phone is not with me. Please come get your phone and cancel the contract as for the cancellation fee I'll have to go the legal route for that as i didn't cause the phone to disfunction