RM
Roxanne M
1 reviews | Active since Jun 2017
07 Jun 2024, 08:42
Bad Service
I have a cell phone contract with Blue label, ive arranged for a double debit at the end of May but Blue label debited me 3 times. Now im requesting for a refund, the response is slow, when they do respond the information leaves me wondering what they are saying its not clear, when I called I’m being told that it takes 14working days. This is ridiculous, no person on earth can wait 14days for a refund to be processed. Taking the debits are easy but when it comes to refunds we told just to wait and accept it, it’s unacceptable and it’s unfair towards the clients. How is this treating a customer fairly?
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Replies (6)0
Replies (6)RM
Roxanne M's updateReviewer Update
11 Jun 2024, 11:22It’s been 7 days and I have still not gotten my refund from Blue Label Connect. I submitted my request on the third of June, I followed up everyday, Mohamed came back to me and said it’s submitted in Bulk every Friday and I submitted mine Monday 3 June but I was told it would be submitted the 14th only. I asked why my request wasn’t submitted for last week finance run I still haven’t received a response. This company does not respect me as a human being and they debit me every month for my contract, there is no Treating Customers Fairly. Would not recommend them to anyone
RM
Roxanne M's update11 Jun 2024, 11:22
Reviewer Update
It’s been 7 days and I have still not gotten my refund from Blue Label Connect. I submitted my request on the third of June, I followed up everyday, Mohamed came back to me and said it’s submitted in Bulk every Friday and I submitted mine Monday 3 June but I was told it would be submitted the 14th only. I asked why my request wasn’t submitted for last week finance run I still haven’t received a response. This company does not respect me as a human being and they debit me every month for my contract, there is no Treating Customers Fairly. Would not recommend them to anyone
Blue Label Connect's replyOfficial
12 Jun 2024, 14:25Dear Valued customer,
We sincerely apologize for the unacceptable experience you have faced with our company.
Kindly be advised that you will be refunded monies owed to you, once the accounts department confirms the correct amount owed to you, refund will be processed, and it will take 3 business days for the money to reflect into your account once refund is processed.
We hope you find the above in order.
Kind regards,
Nkundele
We sincerely apologize for the unacceptable experience you have faced with our company.
Kindly be advised that you will be refunded monies owed to you, once the accounts department confirms the correct amount owed to you, refund will be processed, and it will take 3 business days for the money to reflect into your account once refund is processed.
We hope you find the above in order.
Kind regards,
Nkundele
Blue Label Connect's reply12 Jun 2024, 14:25
Official
Dear Valued customer,
We sincerely apologize for the unacceptable experience you have faced with our company.
Kindly be advised that you will be refunded monies owed to you, once the accounts department confirms the correct amount owed to you, refund will be processed, and it will take 3 business days for the money to reflect into your account once refund is processed.
We hope you find the above in order.
Kind regards,
Nkundele
We sincerely apologize for the unacceptable experience you have faced with our company.
Kindly be advised that you will be refunded monies owed to you, once the accounts department confirms the correct amount owed to you, refund will be processed, and it will take 3 business days for the money to reflect into your account once refund is processed.
We hope you find the above in order.
Kind regards,
Nkundele
RM
Roxanne M's updateReviewer Update
13 Jun 2024, 17:25Hi
Please confirmed if the above has been confirmed and processed? I’m still not getting feedback via email.
Thanks
Please confirmed if the above has been confirmed and processed? I’m still not getting feedback via email.
Thanks
RM
Roxanne M's update13 Jun 2024, 17:25
Reviewer Update
Hi
Please confirmed if the above has been confirmed and processed? I’m still not getting feedback via email.
Thanks
Please confirmed if the above has been confirmed and processed? I’m still not getting feedback via email.
Thanks
Blue Label Connect's replyOfficial
21 Jun 2024, 12:15Dear Roxanne,
please confirm if you received the assistance you needed.
Regards,
Nkundele
please confirm if you received the assistance you needed.
Regards,
Nkundele
Blue Label Connect's reply21 Jun 2024, 12:15
Official
Dear Roxanne,
please confirm if you received the assistance you needed.
Regards,
Nkundele
please confirm if you received the assistance you needed.
Regards,
Nkundele
RM
Roxanne M's updateReviewer Update
21 Jun 2024, 12:27Hi
Yes I have
Yes I have
RM
Roxanne M's update21 Jun 2024, 12:27
Reviewer Update
Hi
Yes I have
Yes I have
Blue Label Connect's replyOfficial
25 Jun 2024, 08:56Thank you
Blue Label Connect's reply25 Jun 2024, 08:56
Official
Thank you