Bad Service

This is one of the emails that was written by my other after being sent from Pillar to post wrt cancelling a contract which she did agree to sign up on. Can the RMCS stop their BS and do the right thing. My old woman struggled for 3 mths to cancel your ****ty contract so that she can be able to do a sim swap. One of the emails she sent:-

Good day,

I need this contract cancelled with immediate effect because:- 1. I did not agree to this contract and I was not aware of it until I had to do a sim swap. 2. I have been sent from pillar to post trying to cancel this contract. 3. I went to EDGARS in Bethlehem in January where I was told the contract has been cancelled, I was given this reference number: ********** 925666 and I was told that the contract will be cancelled within 2 days. I waited and it was not cancelled. 4. On the 30 January 2019, I went to Jetmart(Phuthaditjhaba), I was given this reference number : ********** ********** ********** 1 then told that the contract has been cancelled, that I need to buy a new sim card which will be on prepaid and do a sim swap. I phoned mtn trying to do sim swap today(20 February 2019), and I was told that the phone is still on contract.

Can you please cancel this contract so that I can be able to do a sim swap. I haven't been able to use my number for months because of this incompetence. I don't want to be sent anywhere else. I just need this cancelled asap.

Here are my details: ID number: ********** 542086 Cell number in question is ********** 367

You can contact me on ********** 132.

Regards Winnie Motloung