BAD SERVICE

I have once again contact Blue Label Connect (Jet and Edgars helpline) to enquire whether my issue with not receiving any calls, sms, whatsapp calls since the sim swap has been done 02/11/2018 has been resolved. I have been informed that Linda who was suppose to deal with the issue, in the admin department has referred it to another department and then closed the log. they now requested all my details again to open another log in order for Linda to contact me.