Bad service

I bought Electricity using my Edgar’s account last week Friday and did not receive my token, I called blue label connect and incident was logged and was advised by the agent that by 62 hours the issue will be resolved. I kept calling them from Tuesday I being told that the matter has been escalated to IT even today I called twice still no token received it’s so fustrating as I’m using my own airtime to call them and even now I have to buy electricity as I am waiting for my token, I told them to credit my account they are refusing